Review Time
I’ve got a 2022 3500 duramax denali crew cab long bed. My dream truck. I am on my fourth tailgate switch. They are faulty. They fall down while driving. Things fall out. People flag me down cuz it’s open. It’s dangerous. I know if at least four others locally with this problem. Hopefully something happens where they get fined for negligence. Mine is 40k so I’m paying for all switches now. GMC sucks. We had a new Escalade ordered but canceled cuz this truck is such a junker. Say not to gmc. I drive around with electrical tape spelling out GMC is junk on my tailgate. It gets lots of attention . Nothing like someone buying a 90k truck then outing tape on to say how bad it is
I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service I got in the truck and saw a broken switch in the armrest. They didn't even mention that they broke the switch. The total bill was over $3000 for gear oil and oil pan gasket. I questioned the billing and services. So its been 3 weeks and still no refund for double billing and the diagnostic charges. The gasket replacement itself was $1000, my truck is lifted 10 inches and no skid plate, literally 6 inches between it and the cross member. Btw, not a gasket replacement just sealed with goop. This place is a ripoff! I will be shopping for a new vehicle soon.
Zero star for GMC.GMC 2023 Youkon Denali XL is really garbage car,service is worth then anybody can imagine.my car engine stop working while driving in highway.2 months car is standing in GMC service center and they still looking new engine to fix my car.nobody is responsibility, answer is only ,,we don’t know”GMC don’t care client’s money,I still paying money for this garbage car.
The experience with a fully loaded 2022 GMC Yukon Denali has been nothing short of agonizing. It is disheartening to witness the lack of initiative, understanding, and competency exhibited by the individuals responsible for customer care at GMC headquarters. Despite investing $100k in this vehicle, the engine unexpectedly broke down just under a year after purchase, leaving my business partner stranded in the middle of heavy traffic on a Los Angeles freeway. Astonishingly, there were no warning signs whatsoever—no illuminated dashboard lights or engine indicators. It simply ceased to function.Upon having the vehicle towed to the GMC dealer, we endured a week-long wait before being notified that the engine failure was caused by disintegrated metal pieces. Although the repair fell under warranty, GMC failed to provide any form of accommodation during the month-long replacement process. We were left without a replacement vehicle, a rental car, or even a courtesy ride to and from the dealer.GMC has finally accepted responsibility for the faulty manufacturing of the engine. However, obtaining the necessary reimbursements has been a painstakingly drawn-out process. They have demanded an extensive array of documents, ranging from commercial lease agreements and rental receipts to bank statements showcasing the vehicle identification number (VIN) on payment transactions. This bureaucratic maze has unduly delayed the reimbursement process, while we continue to suffer the consequences.The financial toll resulting from this ordeal is staggering, amounting to nearly $24k in damages. This includes exorbitant rental car costs of approximately $4045 for a similar commercial vehicle, lease payments of $1786, a significant loss of business amounting to $13,500, and countless hours—spanning over two months—spent on phone calls, document gathering, and visits to the dealer.This review serves as a warning to anyone considering the purchase of another GMC vehicle. The incompetence demonstrated by GMC corporate employees, coupled with the arduous and disheartening experience we have endured, highlights the importance of steering clear of such substandard products and the lackluster support offered by the company. Your hard-earned money and peace of mind deserve far better than the disappointing reality of owning a piece of GMC junk.
Worst experience ever from such a big nameI bought my 2022 car brand new from GMC dealer in Dubai, UAE this was 1 year ago and till now the parking sensors not delivered or fixed in my car and after chasing them for 2 months, the main GMC washing their hands as this is with Middle East branch, and Middle East branch as if I am not saying anything as no one can do anything. Useless service from big name which is really now very bad name and car if their service that low. Really no wonder all are bad reviews
Note: Pulled from a review to a specific Franchisee in order to capture holistic dealings with Chevrolet Canada, under General Motors Canada. In doing so, I contacted their Executive Review Team, a no value added organization that has consistently provided reasons for delays with no effective solutions.I do not recommend Taylor AutoMall once you have purchased a vehicle as I have not purchased from them; though I will now never consider it. I purchased the Total Plus plan and when my vehicle had a warranty issue with it they referred me to Assured Automotive, possibly because they rent their old autobody shop to them. Regardless, they offered minimal to no support throughout the process (10 months before I resolved the issue myself), requiring me to work direct with Assured Automotive, despite having the contract with Chevrolet Canada. Though this made initial sense, when Assured Automotive damaged my vehicle through negiligence, and held it for extraordinarly long amounts of time, Taylor AutoMall did not take proactive action to assist me, nor to offer a replacement courtesy vehicle. Overall, I purchased the Total Plus plan in 2019 at $2,389, but essentially had to do all the work myself to rectify the issue. I will credit that Assured Automotive did fix all the damage to my vehicle (pink circles in the attached picture identify them) but only after I took before/after pictures, showed it to them, and forced upon them the requirement to fix it. I will credit Assured that they also fixed some other damage for me free of charge, but only because of the frustration that they caused and in an attempt to make up for it. Taylor's did offer to fix it...after I had resolved the issue as they could not be bothered to fully and comprehensibly read the information I provided to them. Taylor's washed their hands of the situation immediately indicating they are not "affiliated" with them, though as stated I question that based on their likely business relationship and because, in my Total Plus plan they obliged me to go there. Taylor AutoMall did finally refer me to a competent organization at MARS Collision, but again only after I contacted GM Canada and e-mailed their President and Managing Director (e-mails information is publicly available and easily ascertained). This allowed me to contact the "Executive Review Team" (ERT), but they offered no significant additional benefit in my entire time with them. Overall, Taylor AutoMall falls short on meeting Chevrolet Canada expectations, as does their regional manager. Though I found some support from them, it was not focused, with car, or otherwise proactively communicated to me in order to resolve the identified issues. 39 days in total without my truck, my life and time significantly interrupted.
ZERO STARS !!! Unbelievable poor customer service to ”loyal” GM buyers when you call the GMC customer service hotline for help with your warranty !!! Opened up a claim with a Warranty rep , spoke to him once regarding my claim, then never got a call from him again, and when I called in to the GMC Customer Service number to try to speak with him regarding my claim , I never got to speak to him , I did not receive a call back from him either , and I always got a foreigner answering the phone at GMC who could not speak English and could not understand what I was calling about ! I have purchased brand new GM cars and trucks since 1997 , new ones in 02, 08, 2017, and 2018 . You can forget “Customer Loyalty” !!!! The 2018 truck has transmission problems that the local dealer and GM refuse to acknowledge , And the icing on the cake was when I took the truck in to try to get it repaired at a GM dealership where I did not buy the truck , the first thing the service rep at that dealership says is .....”You didn’t buy it here ‘ ...... GM tells you at point of sale you can take the vehicles into ANY GM dealership for repair. .....Save the headache ..... Buy something else , you’ll be glad you did ....
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