Review Time
Purchased 2024 GMC Canyon April 2024 It's been in service department for a total of 100 days and still counting Always parts delay 34 days for antilock brake module Over 45 days and still counting for wheel speed sensor not to mention multiple days in service for electrical problems Worst truck I've ever owned GM corporate absolutely no help at all Just keep passing the buck They refuse to repurchase truck or even let me talk to supervisor I will NEVER purchase another GM product EVER
Purchased an SUV through a broker out of state. At first things were going smoothly and the saleswoman was very with communicating and sending pictures or videos. Issues started when scheduling to deliver the SUV started, the trucker was very rude and mishandled the delivery date as I was away on vacation forcing my neighbors to go out of their way and assist, the dealership and broker kept blaming each other promising I would be reimbursed or given monetary benefits for my inconvenience - this was in December and I am still waiting on word of the promised wire.After I received the vehicle I asked the dealership twice and the broker regarding my license plate being told it was coming. The temporary plate expired and I was pulled over by the police for not having a plate. I was then sent a form to sign for out of state plate - I asked why this wasn't completed or requested earlier in the process to no response, 2 weeks or so after filling out the paperwork I still didn't receive the plate and was told it would be quicker if I just get it myself. Once again I was promised monetary compensation for going to DMV - which took 4 hours during work week - and paying for the plate myself. It has been over a month or 2 since and still no word on the 2nd wire that was promised. I am sure the plate fee was in my initial purchase so I likely had to pay twice. Car is great, the communication has been terrible since I made my initial deposit.
Terrible experience, they lock you into different fees and inevitably renting for a broken car they sell you is a hassle and borderline scam in my opinion. There’s some strange issue where the car temporarily has electrical issues (won’t start, locks and electrical/key fob doesn’t work) and the worst thing of all they keep your car in the dealer for weeks WITHOUT FINDING OR FIXING the issue and sending you on your way with limited information, relying on the car to fix itself?? They can’t do their job and they keep you trapped in different ways for you to pay up with your money or your time, all while not finding any sort of solution. Stay far away from this company they don’t try to fix their faulty design by the looks of it.
There was an airbag recall on my 2017 GMC Acadia, I took it in and they found that one of the engine mounts and transmission mount was bad. My service writer Denis Neves in Las Vegas was awesome. They had my truck for 2 weeks, but he gave me a loaner to use during that time. I had the extended warranty so there was no charge for that repair. Auto Nation Buick/GMC on West Sahara in Las Vegas is awesome!!!
Bought a 2017 Sierra Denali with 45,000 miles, at 94,000 the lifters went out. This was the first GMC vehicle I had issues with, there's no reason a $50,000 dollar vehicle should have any mechanical problems. The issues with the 6.2L recalls should have included earlier models.
I bought a 2025 Chevrolet trax and 2 weeks after getting the screens out of nowhere turn off. I took it to service, well turns out they can’t do anything cuz there’s no recall or update. I call GMC they can’t take it back bc it needs to be in service 3times for repair so now I’m pretty much stuck paying on a vehicle that doesn’t fully function bc they can’t figure out what’s wrong with it
ALERT ALLEERTTTT.....Do not buy a 2023 GMC Sierra 2500HD!!! THIS IS THE WORST BRAND NEW TRUCK THAT MY COMPANY PURCHASED FOR OVER 70K!!! THE VEHICLE HAD ONLY 48K MILES AND WAS IN THE GMC DEALERSHIP 7 TIMES IN AND OUT (4 MONTHS) AND THE ISSUE WAS NOT FIXED..WE STILL HAD THE PAYMENT ON IT AND RENTING ANOTHER VEHICLE FOR OUR JOBS ALSO LOST OVER 300K IN REVENUE JUST BECAUSE THEY WOULD GIVE THE TRUCK BACK STATING IS FIXED AND THEN THE DAY LATER TRUCK COULDN'T TOW NOTHING AGAIN!! THEY WANTED US TO PURCHASE NEW ONE AND TRADE THIS ONE FOR SCRAP WHAT I DECLINED AND I STATET WE WILL NEVER OWN AN GMC AGAIN! IF I CAN SAVE 1 PERSON FROM BUYING GMC TRUCK MY JOB IS ACCOMPLISHED HERE...PLEASEEE BUY ANOTHER BRAND LIKE FORD (NOT PAID MARKETING) JUST THE F-350 SUPER DUTY IS A BEAST WE HAVE COUPLE NEVER ANY ISSUES 360K MILES ON THE DASH!! ANOTHER THING THEY TRIED AFTER 5 MONTHS TO PLAY IT NICE AND GIVE US SOME MONEY BACK FROM RENTING WHICH I KNEW THE GAME THEY DID EVERYTHING TO NOT DO IT AND THAT'S EXACTLY WHAT HAPPENED! GUYS I KNOW THIS IS LONG BUT PLEASE PLEASEEEE STAY OUT OF GMC TRUCKS!! I HAVE ALL THE FILES BUT I CAN'T UPLODE HERE THERE IS NO OPTION!
This is for a GMC Dealer, Simmons Rockwell GMC, in Big Flats, NYMy experience was the single worst car purchase experience I have ever had. I spent over six hours at the dealership after an amazing test drive of a 2022 Chevy Silverado. The drive started at around 11.30 am and lasted an hour or so. I picked up my seven-year-old daughter who was angry that I was getting rid of "snowy" our 2018 Chevy Colorado. After 5 minutes in "silver" which she named for the silver color she was sold. She was most impressed that she could stand up in the back seat without her head touching the inside roof. She was also impressed with "silver's" zoomies meaning that the truck was fast as hell. I have never driven a truck with so much power and performance. All out of a 4 cylinder turbo. Anyhow, I wanted the truck, it sold itself. My salesperson was Shawn, last name withheld to protect his ass-wholeness. He was engaged with another customer when I came back so I waited an hour or so for him. He started "multi-tasking" me and the other customer and started someone looking at my trade. I was expecting around 22k for my 2018 Colorado with 65K miles on it. Nope. 18k, firm after much complaining. I offered another 10k down payment. Time to pull the credit report, all of them, with 10 lenders. Ally Bank bit hard and wanted my business - the offer, 8.75% rate, 72 months, 655.00 payment with warranty included at another 4k. So, time for down payment, the plan was to put $7500 on a credit card and another 2k cash. Nope, can't do that. Max $2500 on CC. New plan, 5k down. Another credit pull, another offer. 9.75% rate with 72 months and $750 per month. By now, Shawn was getting pissed. "Are you going to buy the truck or what, you are wasting my time' He started working with another customer and let me hang while I was talking to Ron who is my friend and mentor. He also happens to have been in the car biz for 33 years as a finance manager. It is now 3.30pm. They close at 4. Agreed to purchase at 655.00 payment, starting docs with Joe in finance. Wrote the check out to Simmons Rockwell for $2500 in front of Joe and Shawn. Called CarShield, they offer the same 4k warranty for 3.2k with $299.00 down and 18 110.00 payments. 200-dollar deductible with most claims. 4.00 - changed my mind about the 4k warranty, don't want it. Redo the docs and payment went down to $525.00 per month. They also dropped the interest rate to 8.75%, how nice of them. Joe is pissed off he has to redo the docs; they were all done and printed. "I am late already to be somewhere' (I really don't give a darn)4.30 - electronically signed the docs, signed over the title to "snowy", got insurance on "silver". Joe left. Did everything with his ass-wholeness. 5pm, Shawn transferred my plates, and we talked about removing my rusted in weight dist. hitch out of 'snowy"5.15pm drove off the lot in "silver", happy as a pig in mud. One problem, they did not collect my down payment.
I bought my 2023 Chevy suburban in October 2022. The first month that I had it, we had issues with a chip/electrical issues. My vehicle has been in the shop over eight times with different issues and issues that have been happening prior that are moving around the truck and are intermittent. It started with the side camera going out, to the doors not opening when you touch the knob, not starting when I’m putting it in gear, (I was told it was because I didn’t step on the brake, radio having issues with cutting out and not working(they replaced it) still having the same issues and they fixed it three weeks ago and now it’s worse then what it was before it was fixed, flashers turning on by themselves, back wiper going on by itself when turned off, dash board went completely black while driving, couldn’t lock doors, speed indicator not always working, blower fan not working in freezing rain and snow while I was driving I couldn’t see out my windshield, it wouldn’t go into gear, when starting the truck remotely it wouldn’t heat it up, and the driver seat doesn’t always work, They had an investigator go out and look at it and have decided that they are not going to make it a lemon and take it back as a trade because they can’t make the intermittent issues happen. I have had things go out while I’m driving that could have caused harm to me and other people. I have videos/paperwork that proves what I’m saying what I am about this vehicle. I have also had several people in my vehicle when things have happened and told me that it is hearsay. We have had Chevrolet vehicles for over 40 years and Suburbans since 1990. They don’t seem to care about loyal customers. I was talking to the customer service person Tausha she was great and really tried to help me. It’s not her fault she is only doing what she can with what the company tells her to do. They offered me an extended warranty for so much money a month to cover the issues I’m having which are their issues not mine.
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