Review Time
We chose Grace Removals because of their reputation for moving artworks. From the first contact, to a visit by their consultant Kathy, as we prepared to move after 40 years, we felt valued as customers and were taken through the process in a professional manner.For 3 days our moving team, Paul & Tana, joined by Steve on moving day were amazing, warm and friendly and took great care with the packing. Moving day was the worst weather day, but the move went smoothly despite this. We would have no hesitation recommending the above team for your move.
I would definitely recommend Grace removals, very professional to deal with. The team of chaps I had shifting my household knew what they were doing, were well organi and took great care not to damage anything. They were the best removal team I have had in all my shifts👍
If you want an easy, efficient move with some wonderful friendly and obliging workers, choose Grace Removals! Economical and stress free. No breakages due to the workers being so careful when moving my items. Can't say enough to recommend this moving company!
I paid for Grace Removals to relocate me from Melbourne to Auckland in December 2019 for a new job with Regional Facilities Auckland, shipment ref 1560838. Although I paid for my own container at the advice of Melbourne Agent Vlad Kovacevic so my shipment would get expedited and would not risk confusion, my goods did not arrive until mid-February. I liked Vlad, and I chose Grace over a cheaper quote (from Pickfords). The delivery guys at the Auckland end were outsourced by Grace to Smart Express and overloaded the lift in my apartment block, leaving me with a broken lift, angry neighbors and the job only partly done. I paid $ 600 to find emergency replacement labour with the abandoned boxes and Grace accepted no responsibility. After unpacking I discovered entire boxes containing valuable computer and electronic equipment, works of art and silk shirts missing. I have tried not be suspicious and to give the benefit of the doubt. Perhaps they had been mislaid somewhere? No one replies to my enquiries. And now of course Grace can invoke Covid, but it looks to me like the problem is theft and/or incompetence pre Covid and no one is prepared to speak with me or admit anything. I will continue to try to locate my missing property on my own via Customs. The experience has clouded my first six months in New Zealand. I just can't believe how awful they have been.
Overall pretty good, the loading and unloading guys were fantastic. Communication at the NZ end was pretty awful, I had to follow up multiple times to find out what was happening and only late on the day before the delivery I got an email from the team manager to advise when they'd be on site - pretty poor really
Terrible experience and despicable customer service. Every time we call Grace we get a different person who gives us a different excuse as to why our shipment continues to be delayed. Having to get lawyers involved to get our belongings back from them!!
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