greeneking.co.uk

2.9
2.9 Based on 421 reviews

Greene King is the UK's largest pub retailer and brewer....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.9

/
5

421 Reviews

5 Star
41%
4 Star
3%
3 Star
3%
2 Star
11%
1 Star
42%

Filtered Reviews

Filter Reviews

Review Time

Henrietta A.
A warm welcome at Coppice Wood Farm Inn

We visited Coppice Wood Farm Inn near the Trafford Centre and received a warm welcome. The staff excelled during our visit, and the carvery offered plenty of tasty options. We enjoyed a lovely family evening and will definitely return.

5
Date of experience: Nov 17, 2025
Tigroux_
Disappointing birthday meal

I went for a birthday meal and was shocked by the food quality. The chicken was poorly presented and overcooked, and the lasagne was bland with a hard garlic bread. The staff were unprofessional, discussing us rather than attending to our needs. They didn’t clear our plates until we left, and we weren’t even offered desserts. The customer service was unacceptable. After years of visits, I won’t be coming back.

1
Date of experience: Nov 14, 2025
Mr Andy Gibson
You have removed the meal deal at…

You have removed the meal deal at £14.95, whch we often used as an affordable meal.There are no deals on, so we will not be coming to any of your pubs.

2
Date of experience: Nov 12, 2025
mark chalmers
Came in for a few pints and chicken…

Came in for a few pints and chicken strips , great service as always , served by Carmel and Shanny

5
Date of experience: Nov 12, 2025
Philip Wallace
I went into the Richmond pub Jamie at the Richmond in…

I went into the Richmond pub in Charminster where I used to frequent a few years ago.Although I have property here, I don’t live in the area and travel down from Scotland and I was greeted warmly by our memory your staff I believe needs to be told about his exceptional service. His name was Jamie.He’s his first class he drink pouring was excellent his knowledge about the local area even though he didn’t know I’m from here was excellent and I do believe this is a young man that should really be compensated someway for what I believe to be his professional demeanour during the course of my visit.I have been in this business since 1984 and rarely do I see or witness anybody that treats you with a respect that he treated us.I can’t stress strongly enough just how much you need to you look after this young man.Attitude first class customer service more than first class I will come back again and again and again just because my interaction with him was so good and my son who was with me agrees with me

5
Date of experience: Nov 11, 2025
Karen Flynn
Waters edge restaurant

Waters edge restaurant, Rochester. Go there every 3 or 4 weeks. Food always good. Popular so do need to book.Am doing a review as I am often served by a lovely, helpful lady. Today I asked her name! So just want to give a huge thank you to Clare, she is a shining star in the restaurant, always so cheerful and helpful. Thank you Clare 😊

5
Date of experience: Nov 09, 2025
Peter Mitchell
Excellent food and service

Had a meal with friends tonight (carvery) at the Heathfarm Pub Congleton Cheshire It was absolutely amazing food and the service was fantastic too. All six of u were so happy with the food and excellent service James the chef served us the carvery and was so polite and helpful too.Highly recommend folk to visit on top of this the pub is dog friendly as well

5
Date of experience: Nov 07, 2025
Chris
It gets most things wrong

This is a review of the George & Dragon pub in MIll street, Bedford.I've been going to this place for years to attend events there.Since I've been going the gents' toilets have always smelled dreadful. Whenever I've reported it, I'm told the plumber's booked but it's never fixed.Drinks prices are very high compared to Weatherspoons.Wine is sold from bottles and, I think, slowly - because it's often oxidised and grim.Given the prices that's a double whammy.I've never known a pub before this one where it's common to walk in and there be no one at the bar to serve for five minutes or so.The staff are generally nice - one is exceptionally so - but in the week there is only one and they have to do everything which sometimes means a long wait.The manage is usually absent but when present he's sitting in the smoking area chatting. I've certainly never seen him serve food or drink.

2
Date of experience: Nov 04, 2025
Disappointed
Complained via email to Greene King…

Complained via email to Greene King Customer Service regarding wrong information on their website, never even got an acknowledgement. Fab customer service ........... not. Obviously don't care.

1
Date of experience: Nov 01, 2025
Richard Kleinhans
CRAP APP

The App this is being pushed is useless!Nobody notices you’ve ordered and you have to go to the bar anyway.

2
Date of experience: Nov 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More