Review Time
todays was the worst meal we've had in a long time, waited nearly an hour for 3 simple roast dinners, 1 had to have a substitute meat as the turkey had run out but we were not told at the time of ordering, food was not that hot, gravy missing from one meal and the 4th in our party of 4 had ordered gammon but the pineapple was missing, after being told it was on it's way, it never turned up, although staff did come and apologise, we informed them that we we were not happy, had we not paid for the meal first, we would not have paid the full price for the meal
After eating at Windmill Farm, I can say I will never step foot in there ever again. First of all, they took 20 minutes to take away the plates as they were 'Short Staffed'. They also had no stuffing, which was unacceptable, and as you think it can't get any worse, it can! The Manager came complaining that underage kids were drinking lemonade from a wine glass, and proceeded to take the wine glass while whining about policy in the most unprofessional way possible. I would not recommend coming here, anywhere is better.
Had a lunch booked with my friend at Thornton Lodge, Skipool. We meet up here every couple of weeks. I eat here with both friends and family. I can honestly say that I have never found the need to complain. The staff, the food, the overall experience, is fantastic. Every year a make a large group booking, 20 of us for a Christmas get together. We have always been well looked after. My daughter graduates nxt month and I plan a get together for friends and family, and I have no doubt that we will be well looked after.
Visited the Holmfield Arms in Wakefield today with my family for my nephew's birthday. Ellis, our waiter, was very attentive and once he learnt it was my nephew's birthday he appeared with a card and a free drink for him which made him feel special (he's 12!).The meal was really nice and reasonably priced. We couldn't fault anything. Would return again. Thank you.
I just had to write this review after being taken to The Greene King, Trumpington by my boyfriend for a surprise birthday meal.He was so happy to be taking me there after making a reservation.We arrived at the welcome desk and eventually we were greeted by a reluctant member of staff.She took us over to a small almost inaccessible table.My boyfriend asked if we could have another table...there was numerous ones available.When our roast meals arrived they were lukewarm.I asked could we please have a them reheated.Duly done..but the food when it was returned to us was not good.Considering what they charged and by the looks of the restaurant...really impressive ..we were understandable expecting better.The staff were polite but even that was not enough for my surprise meal to turn out to be a great disappointment.Upsetting to say the least.
Shocking customer service. We visited a greene king establishment and enjoyed our meals( family of 7) as we were on holiday and it was a birthday. We paid and walked off into the town. Imagine our embarrassment when we were approached by a member of the team some 150- 200 yards away asking if we had paid! Obviously we had but we had paid for the wrong table. Other people were looking at us as it appeared we had walked out without payment. We were asked to go back and pay the £30 difference. We returned to the pub and was met by a rude manager asking for full payment. It was their mistake not ours! She said it would be “awkward” to pay the difference so would refund the card. If she would like to know what awkward is perhaps she should experience being stopped in the street and asked to return…..for £30! I e mailed customer relations and got a generic e mail back stating that staff had been retrained in getting the table numbers right. Bet that was a long drawn out training session. I wasn’t happy with the response so suggested an area manager call. After numerous e mails chasing up the call a week later he calls. Seemed very apologetic about the whole farce and as gesture of goodwill woul send me a gift card. Unfortunately that’s where his interest in the matter stopped as four weeks later no card. Very very poor service from not only the crab inn at shanklin, but the customer relations team, the area manager and the regional manager as no call received from him. Come on Greene king, with the hospitality industry in problems across the country at least get the basics right. Sadly my faith in Greene king is lost. Rip Greene king.
I was really disappointed with my recent visit. I ordered fries but was given chips instead. When I raised it with a member of staff, they said they would check, but never came back. Around ten minutes after we had finished our meal, the fries eventually arrived – far too late to enjoy. I also ordered the cod goujon sandwich, but the bread was stale. When I mentioned this to the staff, I was told, “It’s cut and then frozen.” This confirmed what i thought, i dont expect a sandwich to be made from pre frozen bread, – I couldn’t eat it and picked out the fish, The salad on the sandwich wasnt washed and you could feel the grit from soil. Very sloppy work Overall, the quality of food and service was very poor, and I left feeling very let down.Make it worse that you have to Pre Pay for food - now i see why. Avoid
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Greene King is the UK's largest pub retailer and brewer.
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