Review Time
My terminally ill husband wanted to surprise me and bought a beautiful hat - there was a slight discrepancy in the address but the our name, house name, number and postcode were clearly present and correct. The expensive Panama hat was delivered to the wrong address and left out in the rain for several days until the house owner returned and brought it to us - it’s ruined. Village hats refuse to take it back - argue that a cardboard box is suitable packing for a hat to be left in the rain and suggested my husband should have tracked it on DPD and he would have known it had gone to the wrong place. I really wish my husband was fit to do all of that - it took great effort for him to place the order in the first place. My disappointment is huge and the uncaring harsh response from Village hats at best curt and at worse uncaring.
Below is an email I sent to Hatsandcaps which sums up this companies approach to their customers."Thank you for your excellent service, not only with the despatching of the original Fedora, but also in the swift and effective way you dealt with exchanging and delivering the replacement.This was greatly appreciated. I only wish that all companies could be like this, as it made dealing with you a pleasurable experience, particularly as the product is of good quality."I recommend this business to all.
Sometimes a company just knows how to make things great. The hats I ordered were wonderful. However somehow one of them was mislabeled between the hat label and the tag. They did not quibble but immediately sent a new hat. From order to arrival to fix was less than 2 weeks. And that was UK to Canada. Well done!
I have purchased many items on net all good never felt necessary to leave a review but this tome compelled Just taken delivery of two hats (ordered Thursday now Monday)very prompt as usual fit and quality excellent as usual I now have 9 hats from them could not be happier with all service brilliant alsoReview well deserved buy with confidence
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