Review Time
Update to the below some time after I posted this I was contacted (no mention of this review) with an apology and an offer of a 15% discount.... fair playCap not as described.Polyester lined not cotton - false description remains.No reply to a polite email - either a promise to email or no answer when calling.£5 returns charge (and no guarantee of a refund if doing so) means I'm stuck. Wasn't expensive but will not use again.Also known as Village Hats - same site.
I get the hat but it's much bigger than the size I chose. Then I discover that on the manufacturer's website he recommends purchasing one tagla less than the size you usually wear; It's a shame that this information was not present on the villagehats website. Result: 27€ to send the hat back. Total return shipping costs 37€ without menneno in the end having the product in hand. Poor and poorly communicated returns management.
Village Hats which appears to be part of Hats and Caps has a dreadful returns service. Bought a hat for €17.96 with €5.95 for postage. Tried to return the same hat for a bigger size and they quoted me €12.65 to send it! Customer service simply referred me to their Returns policy which basically says that the postage costs are on me. This seems crazy given that the return postage costs are more than double the original postage costs for the same item.
I have never bought from this company before and I have a lot of hats! I will definitely be buying from them in the future. They were extremely helpful on the phone and by email, when it was my fault when ordering!! They sorted it out professionally and promptly. My hat arrived very quickly, was well packaged and fits me perfectly. Thank you ☺️
A fantastic experience from start to finish. The first time I have ordered from this company, but the hat arrived very quickly, is a beautiful quality and fit - and was in the sale! What more could I ask for?I would thoroughly recommend them - and I am always a little sceptical about a new company, but no need!
Arrived so quickly! Bought for a gift and I was worried it wouldn't arrive on time. Really well made quality hat, would definitely buy from this company again. If the hat team read this, thank you so much for the great customer service, keep up the good work!
Bought 2 news boy summer caps arrived today. Very fast delivery great service great quality and what I think GREAT price. Must say I favour news boy or peaky blinders style caps and these 2 add to my collection perfectly. Will definitely be coming back for more, Many thanks
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