Review Time
Bought a white cotton sun hat as a gift. Worried that it would not arrive in time…living in Spain…Arrived on the day and couldn’t be happier…well packed…beautiful hat and can’t believe how fast?If they had emailed me to tell me my order was on its way it would have been five stars…🤷♀️…
I've been a customer for many years (villagehats is an alternative name/web address) and unfortunately, it seems recent economic changes have affected the company and their attitude. On 2 occasions now I've ordered replacements for lost hats. The last occasion unfortunately appears to be the norm, now. I checked back on my orders and bought the exact same titles cap. Up from £17 to £23. When it arrives, it is of clearly poorer quality.With the first instance, I had the same reply about being a small company. They'll end up much smaller with no customers.
I bought the Jaxon and James Oilcloth hat from this company. It was listed in the “Rainhats” part of the website. I was very happy at first, it is a great looking hat and the fact that it was a rain hat made it perfect for my goal to have a hat for all seasons. Sadly after a few rain exposures the hat started to wrinkle at the front and the rim started feeling softer at that area than the rest. After turning to the customer service they told me the hat is not waterproof but just water repellent. This info is not provided on their website however and this hat can be found under “rain hats” as stated earlier. That gave me the (false) impression this hat was made and suitable for this purpose. The seller told me they give no guarantee on their product cause they are just a small company. Never again and be warned if you are looking for quality, good information and service.
I received my item within two days of order but I ordered the wrong size, I returned the item via their instruction which was tracked all the way which gave me peace of mind and within the week I had the correct size. The quality is excellent and fit perfect
What an excellent company to buy from. Ordered on Tuesday evening, and order arrived today Thursday as it said it would.The hat quality is exceptional, the fit is perfect, its hard to find XL and well and truly worth it. Can't thank you all enough for getting it here on time. Don't hesitate to give Hatsandcaps your business, you will not be disappointed if you do. Well worth it.Thanks to all the team at hatsandcaps.Allister
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