Review Time
I couldn't be more impressed with the service offered by Evie when purchasing a vehicle! From a wet Saturday afternoon when I was picking vehicles in awkward spots to test drive, through to Evie offering to bring a car to my house for me to look at it, it's clear that Hawkins put a focus on customer experience, and building long term customer relationships.A special mention also goes to Kye and Harvey who both played their parts in getting the deal over the line.
We are always pleased to deal with you at the Launceston branch.Jon talked us all through the sale of our lovely kia sportage look after him he is a great asset as are all your staff the service is A1 customer comes first as we said well looked after will let you service it when ready nobody else is touching it 😀 x
Absolutely. Diabolical company to have any interaction with. I have a modability car and I'm in a wheelchair. It's taken 6 weeks for my vehicle to be processed. And they have broken parts of the locking system for the wheelchair. It has now gone up to another company to be repaired. It's total 60 days I've been without my car and suffering with a hire car that I've had to struggle with. I'm absolutely appalled by their customer service. And their general attitude towards messing with things they ought not. They were requested to repair a reversing sensor. And ad blue light sensor they messed about with the locking system to do with my wheelchair, and it no longer worked I Sat in the rain for the rac to arrive due to the fact that they had left all of the faisa boards off the vehicle and had exposed wires and left for the other company to put back togetherAnd the ramp failed to work after it had dropped, causing a hazard in the road i have now got the problem of the other company. Requesting payment for the breakage that hawkins did, and will not release the car until they are paid from Hawkins.
I am disappointed. I have been a loyal customer since Hawkins sold me my Peugeot 2008 4 years ago. Not being a mechanic, I put my faith in them. I’m fully aware that they are not the cheapest but it was important to me that I could trust them to do the best for me. When they sold me the car, they pointed out that the wheels had delaminated but they were under warranty so they ordered some in for me. Then Covid happened and, with one thing and another, the wheels got returned. When I spoke to Hawkins, they did apologise and said that instead of fitting replacement wheels, they would delaminate and relaminate mine. Fair enough… but this still has not happened. I have been to them for regular services, mot etc. I can live with this - it’s just a set of wheels and purely aesthetic. What I cannot stomach is what happened recently. I took my car for a complete £400 service and Hawkins completed a health check as part of this. I sat in their cafe with a very nice coffee until their staff came to me and advised that my rear discs and brakes were below legal limit - do you want us to do this now? They quoted £390. I declined as I thought my local garage might be able to offer a lower priced option. They quoted £318 so I booked with them. Imagine my surprise when my local garage took one look and informed me that the rear discs and brakes were, in fact, ‘like new’ with 9mm at least on them. Of course, I emailed Hawkins straight away to query why they had told me that my discs and brakes needed replacing when they clearly didn’t. They haven’t to respond. THIS is my issue. Not only have they been dishonest but they have failed to reach out to me with an explanation. I’m sure there is one but at the moment it looks like they have fraudulently attempted to take my money and have left me in a position whereby I can no longer trust them. Therefore, I cannot recommend Hawkins to anyone- quite the opposite
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