Review Time
I used to see someone who was a curl specialist at the headmasters branch near my house and always had good results. Sadly, it closed down so I called this branch (Fitzrovia) and asked about curly hair and facilities for a hijabi. Barbara was very helpful and just so lovely with the booking. I had a full head balayage with a different stylist, which for full transparency, was not what I had hoped for. I messaged Barbara and I was booked in for two days later. Her technical knowledge of curly hair and colour is amazing. She was able to fix the issue and give me a colour and cut I loved. Her blow dry was also amazing!! She’s incredibly professional and doesn’t make you feel uncomfortable for how thick or curly your hair is with constant comments/sighs (I know the curly girlies get this!) If you have curly hair, it’s genuinely in safe hands with Barbara.
I bought a gift voucher for my daughter for her birthday on 8/11.She booked an appointment so her hair would look amazing for her bash.This was cancelled so she made for the morning of her special day.This was cancelled at very short notice.Rather a let down!
I had a haircut and balayage at Headmasters Hammersmith on 6th November, and I’m really disappointed with the result.The balayage looks nothing like what I asked for — the tone and placement are completely different, and there are chunky, uneven strands at the back that look harsh and patchy instead of soft and blended.The haircut is also uneven, with rough ends and layers that don’t blend properly. I asked for a low-maintenance, natural look, but the overall result is messy and not what I expected from a professional salon.I spent a lot of money and left feeling really unhappy with both the color and cut.The service was very poor throughout. The stylist left the toner on my hair for over an hour at the uncomfortable with my hair wet while she was busy with multiple customers and then finished with a rushed, careless blow-dry. I left the salon feeling disappointed, uncomfortable, and frustrated.after washing my hair at home, all the toner was gone, and I was left with a greenish and dull balayage.For the price and reputation of this salon, I expected a much higher standard. Sadly, this was a very disappointing experience, and I wouldn’t recommend this branch based on my visit.
Unprofessional salon , cold and rushed service. Asked for a balayage and definitely did not receive that. Unblended hair that’s stripy , colour is no where near what I asked for. They are refusing to give a refund even after they attempted to fix it on the day and still failed. I DO NOT RECOMMEND , don’t waste your money , time or energy.
I booked my appointment 1 month ago and I went to the salon by bus from far when I reached they said your appointment is cancelled because your hair dresser is not here she is sick I was very disappointed and they was laying that we text you but I didn’t receive any text they rescheduled my appointment for 30 of October and today I went again and they said oh I’m sorry your hair dresser is not here yes text you yesterday that your appointment is cancelled I’m so frustrated because how a big name salon staff is that careless and unreliable because they are doing really bad with customers I never ever go there again they are rubbish when I ask I need to talk with your manager she said you can’t because she is not here please advise what I need to do they waste my time twice I’m so disappointed
Went in for a hair cut, the girl doing my hair was running back and forth trying to sort out a colour appointment she was doing in between so don’t think it’s the stylists fault at all as I have used her before. Layers are messed up post haircut so called the salon and spoke to S who was abrupt, didn’t apologise for the ruined hair cut. They booked me in again for Sunday, will update once that’s done.I used to use the Headmaster in Shepherds Bush but this is more convenient, won’t be using them again purely because of the customer service.
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