Review Time
I'm extramelly disappointed with my recent experience. I booked my appointment in 2 weeks advance for cut and color - it meant to be a treat for my birthday and it had been cancelled without offering an alternative solution... due to their short of staff and color sale. While I understand unexpected staff changes can happen, this felt unprofesional without offering an alteranitve solution...
I haven't been to a hair salon in a decade, really wanted to treat myself. Went to headmasters and what a fabulous experience I had ,I was treated like a queen from start to finish. Iv already booked my next appointment for September, would recommend them to all my family and friends 🧡 absolutely amazing, lovely atmosphere and lovely staff ❤️
I’ve been coming to this Salon for decades now and the girls here consistently deliver a great experience and beautiful results. During my most recent visit the lovely Skye gave me half a head of highlights with a toner, cut and blow dry. She also curled my hair which showed off the new highlights perfectly so I left the salon looking and feeling like a million dollars. Great Job Skye I love it! Thankyou! 🫶🏻
I had an incident with my personal details in Wimbledon Village!I contacted and complained to investigate but they didn't take any action to resolve the problem!They sent emails saying that they "didn't hear anything from me" which is absolutely unacceptable! I reported to the police.
They contacted unknown person to cancel my appointment. They weren't able to confirm which number it was and they were extremely rude! After I told them that I will complain, they said that they don't care and really Headmasters doesn't care at all. I started receiving spam calls that I never! NEVER have received before!They violated my personal details, they are rude, and Headmasters didn't investigate! They send to me couple of emails to inform me that they will close the case if I don't respond. I responded many times! But they lie they don't receive my emails.So, I reported to the police.
I, very stupidly, arrived one hour early and when I was advised, very politely, of my mistake, I thought I would have to sit and wait for an hour. But no! I was seen straight away and treated like a princess. A beautiful hairdresser called Laila, washed, cut and blow-dried my hair to perfection. I highly recommend Headmasters in Hammersmith and I definitely would recommend Laila.
As always a well deserved 5 star review. Starting with myself having to move appointments round for various reasons via the phone, I received all the assistance I needed, all done in a warm but professional manner. I then went to my appointment with the beautiful Jodie. She has such a wonderfully happy air around her. I have used Jodie in the past so I knew what to expect and was not disappointed because as usual her knowledge, her skills, her product knowledge all wrapped up in a huge professional bow . We did the usual chat through options as normal, I just have colour but last time I added highlights which myself with Jodies input decided to re do also. Whilst waiting for my colour to do it's thing, the girls that day seemed never to even have time to take a break but they dealt with each customer with full attention. Jodie finished my hair with a beautiful blow dry straight for me and even though they were obviously very very busy she offered if I wanted her to go over my hair with straighteners which I kindly declined because I was so thrilled with everything she had done. This salon is particularly amazing, I've been going for years and 2 of my most favourite stylists are Jodie & Guaya and that's because I've had the pleasure of them working on my hair. Thank you Jodie, amazing as always and you know I'll be back ❤️ 💙 ♥️
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