Review Time
Had a Blowdry in Wimbledon Branch. I felt the girl was rushing as she had another client waiting post colour. She dried my hair in sections that were too big and hence my hair was neither smooth or voluminous as I had requested. Very disappointing.
My son 16 went for his haircut at 18:00 yesterday in the Epsom branch, he had his cut and had paid within 15 minutes my son said they did nothing he asked for. They did not wash his hair, or provide any normal treatment, he was upset they charged £47.25 for less than 15 minutes work. When I asked for a refund they said they can’t give refunds because a manager was not there and to call a central number this morning. I spoke to someone who was going to see what they could do as a manager was still not there, they put me on hold for 15 minutes and the phone cut off. I called back they said call back on Monday and a manger should be in. Such poor service and an awful haircut. Headmasters have since sent me a link to their website to log my complaint, which I did. I then received this email: Hello Jamesmatthews911,Thank you for getting in touch. We are sorry to hear that your experience has not been 100%. A team member will be in touch shortly, we aim to resolve this as quickly as possible for you.Kind regards,Headmasters Customer Care TeamNo one got back to me it's been 5 days.. I have heard nothing.. I received this email today Hello Jamesmatthews911,We haven't heard back from you, please respond within 2 days if you still require our assistance.Kind regards,Headmasters Customer Care TeamZero customer care or service
For the Richmond branch Terrible customer service for a longstanding customer, had my appointment rescheduled as the stylist changed her shift , then the same appointment was cancelled as I was on my way to them! This is despite my booking a month ago for my sons wedding and going to this branch for over 10 years. I even called a day before to make sure the stylist would be on time as I had other appointments after them Good stylists constantly leave and the Branch management seems to have gone down the toilet with the last long term manager Georgie leaving as well.Needless to say they’ve lost my business for good now … very very disappointing
From the moment I walked in it was a great experience, I was offered a drink and asked how I would like my hair, offered advice about the colour and the end result was beautiful, I just love how I was made to feel, we had a lovely conversation about working out and gyms and I felt totally relaxed.
I'm extramelly disappointed with my recent experience. I booked my appointment in 2 weeks advance for cut and color - it meant to be a treat for my birthday and it had been cancelled without offering an alternative solution... due to their short of staff and color sale. While I understand unexpected staff changes can happen, this felt unprofesional without offering an alteranitve solution...
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