Review Time
Terrible job. My requirements were no layers, cover roots, kerastase treatment and not to go any darker. Result provided - absolutely ridiculous uneven cut, much darker hair, forced the wrong treatment on me (clearly to save time on his end) and left me 200 pounds short and with worse off hair. Greys were covered, to be fair. Would not recommend - gave them 3 chances and had a terrible experience each time. Disrespectful at best.
I had a cut and blow dry along with a birthday treat treatment, curtesy of Headmasters VIP. The massage chair whilst having my hair washed and having my treatment is a great plus! The staff were all very friendly and I left with a fabulous cut and my hair feeling amazing. Thanks to my stylist Sophie. Thank you.
Hammermiths Headmasters. Ignored what i requested during the consultation. Balayage lasted 3.5 hours with FOUR products applied and hair looked awful on leaving (very dull) and is now like straw. Have completely damaged my hair (I suspect they made a mistake and tried to cover it up hence the time and 4 products). Made a complaint and even contacted the Headmasters platform and Hemmersmith REFUSE to respond as they are a franchise.
I had went into the HeadMasters in Esher around 9am during opening hours. There was a stylist attending a client. I let her know that I would like my to lighten my hair that I had colored to darkly. She asked me if I had an appointment, and I said no. She told me I needed an appointment and that none were available. She then went to a back room and came out with a manager. I then said the same thing to the manager. The manager told me that they had no appointments because it was only the two of them there, and besides, she said, it is not possible to lighten your hair because you had colored it. I clarified with her and she assured me this was so. She then walked towards the front door saying this is the way out, while I walked towards the other direction to retrieve a beverage from a counter I had set it on. I then heard the stylist saying to the manager, "he's getting his beverage" (in a low voice) I turned around and the manager was standing by the fully opened front door while holding it and says, "this is the way out". As I walked out, I had the strangest feeling, was I just booted out of HeadMasters and why, what had I done wrong. Because of this, a short time later, I googled if it was possible to lighten colored hair? It was, with color remover. I then went onto the Esher HeadMasters website and saw that there were available appointments all day long and proceeded to book an appointment that was confirmed 15 minutes later. Both the stylist and manager had lied to me, telling me they were booked up all day, when they weren't. I couldn't figure out why they had done this, do they not like serving men or something I thought??? The manager also lied saying it wasn't possible to lighten colored hair to get me out of the store it seemed. I then called the corporate office and complained about what they had done. The office apologized, more or less and cancelled my appointment. I then went to the pharmacy just down the street and purchased hair dye remover. I followed the directions carefully and two hours later my dyed hair was lightened and perfect again for only 13 pounds, I saved so much money. I'm not sure why these ladies would not be honest from the get go, since they both had done this, it appears this particular HeadMaster's location has an integrity problem, on top of being rude by holding the front door wide open and booting me out. My advice, steer clear of them because who knows what else they would not be honest about.
Review for Headmasters WindsorI’ve been a loyal Headmasters customer for over seven years, and unfortunately my recent visit to the Windsor branch was one of the poorest experiences I’ve ever had at any salon.I arrived no more than ten minutes late — still within Headmasters’ usual 15-minute grace period — yet from the moment I walked in, the receptionist seemed irritated, as though my slight delay had caused a major problem. I was then told that the stylist I was booked with would no longer be able to complete my full appointment because she had another client booked for colour. This made little sense given how minimal my delay was.She applied my toner and then informed me that a colleague would take over for the blow-dry. The second stylist, however, never introduced herself, did not smile, did not offer refreshments, and never asked how I would like my blow-dry. The atmosphere felt tense and uncomfortable to the point where I asked to speak with a manager.When I explained how unwelcome I felt, the manager’s response was dismissive rather than understanding. Instead of apologising or offering a solution, she simply said that no one else was available and insisted that the stylist “did want to do my hair,” which did not reflect the experience I was having.My original stylist eventually returned — but only once my blow-dry was nearly finished, and unfortunately the final result was one of the worst blow-dries I’ve had at a Headmasters salon.I left feeling disappointed, uncomfortable, and surprised at the lack of professionalism from a brand I’ve trusted for years. This was far below the standard I’ve consistently experienced at other Headmasters branches
5 Stars – Exceptional Service at Headmasters Beckenham. After calling to book an appointment and explaining that my usual salon had recently changed colour brands, which unfortunately caused an allergic reaction, I could not have received a better response than I did from Headmasters Beckenham. The manager, Patricia, was truly exceptional. She took the time to listen, understand my concerns, and immediately invited me in for a patch test 48 hours before my appointment.From the moment I walked through the door, I was greeted with warmth and genuine care. The team were welcoming and put me at ease straightaway. Having been loyal to my previous salon for seven years, I was nervous about starting somewhere new, but Patricia’s empathy and professionalism made me feel completely comfortable. She thoughtfully booked me with a senior stylist (Jade) who she said would understand exactly what I needed and would achieve the results I wanted. I returned today for my appointment and wow, wow, wow, I could not be happier. Jade, who looked after me, was wonderful. Friendly, professional, incredibly knowledgeable, and clearly an expert in her field. I felt relaxed throughout the entire experience, and the results are outstanding. My hair looks and feels better than it has in a very long time.Thank you, Headmasters Beckenham. You have well and truly gained a customer for life. I cannot wait for my next appointment.
Wimbledon’s headmaster hair salon staff are not all of them professional some of them very rude and unfriendly with customers and also some of the stylist really careless and never book appointment with a stylist if you don’t know about her . I did this mistake and ruined my hair.So please don’t do that mistake i did and now I’m disappointed with the result.
The people were nice, but I asked for a mini trim and I had 3-4 inches taken off. Poorly might I add. I don’t know how you mess something so simple up. And face framing on thin hair should be minimal to not make it look more thin. I look like I have a mullet now. My hair also has never looked so thin. I’ve been growing my hair out for a year and it’s been ruined. I’m getting extensions to fix this mess. I haven’t had a worse haircut since I was 12 years old. This is ridiculous. Do better. It’s like a bad mullet and now I need to spend a lot of money to try to attempt to. Correct it for a few months.
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