Review Time
I have been buying threir products from past 5 years. Recently I ordered a product and its been 6 days and was not shipped, Customer care replied stating that the product will reach their wearhouse today and will be shipped the next day. Why did they accept orders when they know that product is not avaialable and will be avaialble after few days. Requested for cancellation yesterday and the status is calcellation Requested. Good quality products cannot increase your sales, Customer statisfaction and after sales also does matte. I will re think thrice before oordering any product from your site fom now.
The audio quality and comfort of these earphones are excellent—no complaints there. However, customer service is extremely poor, relying solely on emails with no direct person-to-person support.The right earbud had an issue from day one, but I used the left alone for nearly a year until it failed. In my detailed warranty claim (including photos and a handwritten letter via courier), I clearly stated: I don't mind if you fix the right earbud, but I need left to work as it was. Despite acknowledging the initial damage, they reshipped the earphones in even worse condition.
The audio quality and comfort of these earphones are excellent—no complaints there. However, customer service is extremely poor, relying solely on emails with no direct person-to-person support.
The right earbud had an issue from day one, but I used the left alone for nearly a year until it failed. In my detailed warranty claim (including photos and a handwritten letter via courier), I clearly stated: I don't mind if you fix the right earbud, but I need left to work as it was. Despite acknowledging the initial damage, they reshipped the earphones in even worse condition.
After Sales Service Very Pathic & Slow... If your patience level is too high then this brand is for you. After-sales service is very slow, the process takes a lot of time. For example, I filed a complaint on February 8th, but I had to wait until today because of the product inspection process... According to the company, the product is working fine, but according to my usage, one side of the headphone is not working properly.This service and waiting time is under the warranty period
I am sharing this review to help future buyers make an informed decision about Headphone Zone customer service and warranty support.My experience highlights a gap between written commitments and actual resolution.I was initially given a clear written assurance that my earphones would be accepted as a return exception and that full store credit would be issued so I could upgrade to another product. I proceeded based on this written confirmation. Yahoo Mail - Re_ [WCID_ TH869] …However, after the unit was submitted, the company unilaterally shifted the case to the warranty repair route, stating that the exception window had expired — despite no explicit validity period being mentioned in the original communication.That was only the first concern.The bigger issue is that the repaired unit returned to me developed a new defect (loose right-side unit) which did not exist prior to their repair process. This raises serious questions about the effectiveness of the quality check before dispatch.Even after clearly documenting this in the same email thread, I was again asked what issue I was facing — which suggests the case history was not thoroughly reviewed before responding.At this point, the experience has felt more process-driven than resolution-driven.To be fair, the support team has remained polite and has offered to process another warranty claim and potential replacement. However, after already receiving a defective unit post-repair, confidence in repeated repair/replacement cycles is understandably limited.Key takeaways from my experience:Written store credit exception later declinedReturn exception validity not clearly defined upfrontProduct developed a new defect after warranty repairRepetition required despite detailed email trailPolicy rigidity appearing to outweigh customer outcomeFor a retailer positioned as a premium audio specialist, I expected tighter exception handling and stronger post-repair quality assurance.I hope Headphone Zone improves its internal coordination and customer resolution framework going forward.I remain open to a fair closure, but the current experience has been far more drawn out than necessary.
THE Audiophile brand in India. Huge selection of headphones and DACs. They have events where you can try headphones which is critical to making your choice.Best part is the support! I messed up a 2 of my orders and they were very supportive even though I inconvenienced them.Keep up the great work!
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