Review Time
Use this retailer with CAUTION!
I returned a faulty item using the pre‑printed Royal Mail label provided by the retailer. Unfortunately, after well over 1 month, I still haven’t received a refund or even a clear update. I’ve contacted the retailer multiple times but have been ignored.
The lack of communication has been disappointing. I’ve tried to resolve this directly and reasonably, but the retailer does not even respond. I have now been forced to file a report with trading standards and request a refund via my card provider.
Based on my experience, I would advise future customers to be aware that items sent may be faulty, and once a refund is requested, this retailer may simply ignore you.
I would not recommend using this retailer.
Use this retailer with CAUTION!I returned a faulty item using the pre‑printed Royal Mail label provided by the retailer. Unfortunately, after well over 1 month, I still haven’t received a refund or even a clear update. I’ve contacted the retailer multiple times but have been ignored.The lack of communication has been disappointing. I’ve tried to resolve this directly and reasonably, but the retailer does not even respond. I have now been forced to file a report with trading standards and request a refund via my card provider.Based on my experience, I would advise future customers to be aware that items sent may be faulty, and once a refund is requested, this retailer may simply ignore you. I would not recommend using this retailer.
This company are amazing !!! I ordered my boiler pump and the same day received an email to say it had been dispatched. I then received updates as as to when to receive it. The pump is brilliant working order and I now have heating. I had not shopped with this company before but I shall use it again. I would recommend it . 👍😊👌
Rang to purchase a replacement PCB for my boiler on Wednesday the 18th late afternoon. explained my situation and asked could they despatch ASAP. They sent me a WhatsApp link right away so I could purchase the correct unit.True to their word, unit arrived Friday the 20th lunchtime, fitted and working fine.Thank you for your outstanding customer service. 🌟🌟🌟🌟🌟
This firm communicates very well and its staff members are knowledgeable about the parts they sell.I once had to discuss the difference between two Ideal boilers to make sure I got the correct PCB and they understood and sent photos to help me get the right one.Their delivery times are accurate and I got my recent order within 20 hours of placing it. Not bad for Newcastle to London!
Ordered a gas boiler part,paid £3.99 to get it next working day.After 3 working days,I contacted them both on WhatsApp and land-line.Both instances I was faced with two incompetents,with very broken English, first literally hang up saying he'll come back after 5 mins,the other one,same accent and broken English,unhelpful.I lost business due to their incompetence,being in the business of fixing and repairing boilers.I would not recommend them,a very unpleasant experience,to be avoided!
Ordered a reconditioned pcb as new one was over £300under £50 including deliverywas ordered on a Friday afternoon and received the pcbthe next day when I installed it i got the f70 code, they were at the end of the phone to help set up the new board to the boiler and it worked a treat. customer was happy with the saving too..
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