hiesscheme.org.uk

4.9
4.9 Based on 201 reviews

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on th...

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Average Rating

4.9

/
5

201 Reviews

5 Star
94%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
0%

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Review Time

Felix Obazee Uhumwangho
Best aftercare ever received

Customer representative constantly came back after the installation was done to help throughout with any further questions. The after care is top notch. (Bearing in mind he lives 20 minutes drive away)

5
Date of experience: Nov 17, 2025
Mrs.WCM Bailey-Janmaat
Great company

Great company, informative and helpful in sending through relevant documents. Thank you

5
Date of experience: Nov 15, 2025
customer
Excellent customer service provided by…

Excellent customer service provided by Fresh Electrical solutions

5
Date of experience: Nov 14, 2025
Paul
Fantastic company to deal with

From quote to installation we were impressed with the knowledge, professionalism and delivery of the whole team at TCL Solar. We are delighted with our installation and the after sales service has been excellent. Highly recommended.

5
Date of experience: Nov 13, 2025
Bill Mather
Installation was a dream

Installation was a dream, ran perfectly on time and if there were any problems they didn’t bother us, just found the solution and got on with the job. The run up to the installation ran equally well, the colleagues who came round to the house answered all our questions, even the ones we didn’t know we had. The whole process ran smoothly from start to finish without a hiccup. The people at Marvel were truly marvellous.

5
Date of experience: Nov 12, 2025
Chris Helliwell
It gave me confidence.

I wasn’t aware that the process of having solar panels fitted was safeguarded by an insurance scheme. However, it gave me added confidence especially when we were advised (quite rightly) to have our roof renewed at the same time. This was in November and not the best time for taking a roof off. But they were very quick and professional and we are already saving money on our electricity bills.

5
Date of experience: Nov 12, 2025
Arthur Wood
The whole experience was good.

The whole experience was good from my initial enquiry to receiving quote everything went smoothly.As for the installation there were one or two slight delays due to personnel problems both with the scaffolding and the actual panel a battery installation,but nothing more than a day or two.

5
Date of experience: Nov 12, 2025
Excellent communication

Excellent communication. Knowledgeable helpful staff, keen to make the process as smooth as possible. The best overall customer service experience I’ve had for years.

5
Date of experience: Nov 11, 2025
chris fowler
Solar pannels

From the text the phone calls amd the installers the company was great, the team was professional and really fast, was surprised how fast they was, worked really well together as a team. No faults at all

5
Date of experience: Nov 10, 2025
Paul Thomas-Barnes
A nice feeling to have

It's a nice feeling to have your organisation backing the ECO4 grant work carried out by FTCH. It's also comforting to know that you can help with any problems in the future. Thank you

5
Date of experience: Nov 07, 2025

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Business Details

  • A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

  • email info@hiesscheme.org.uk
  • language https://www.hiesscheme.org.uk/

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