hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Average Rating

3.6

/
5

1.2K Reviews

5 Star
43%
4 Star
17%
3 Star
14%
2 Star
7%
1 Star
19%

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Review Time

Gulliver Taylor
Device stopped transmitting data - no customer support

My aktiia device worked great and helped me monitor blood pressure - until it stopped transmitting data to the app after ~1 month in use. No solution since, customer support unresponsive after initially trying to help.Problem description: - The app showed that the device had synced, as before, the device sat on my arm, as before, the device emitted the green light from its optical sensor, as before. I recalibrated, removed and re-added the device in the app, fully charged the device, tried different positions on my arm, still no data was transmitted. - Contacted customer support. Support asked for details and tried to help, but did not get to the bottom of the problem - then stopped responding. After ~1-2 weeks, I was contacted again and asked to update the app to latest release, which I did - no change to the problem. Again, no response from customer support until today. No offer to send in the device for repair or replacement.Summary: aktiia was initially working well and convenient for about 1 month, but it has been 2 months now with a device that does not transmit any data. I would not recommend aktiia to monitor your blood pressure. I went back to the common, reliable method.

1
Date of experience: Jun 02, 2023
Hannah Howard
It took a few attempts to set the…

It took a few attempts to set the devices up together. Now that they are set up the system works and appears to be recording accurately.

5
Date of experience: Jun 01, 2023
Mercedes B.
Unusable and extremely complicated to…

Unusable and extremely complicated to use. The readings were completely incorrect. I took it to my GP who concurred not only were the reading wrong (and I followed instructions correctly) but it was a complete waste of money. I shall not even give it to OXFAM for fear that someone will get all the wrong info once they read the instructions. I should get my money back.

1
Date of experience: May 31, 2023
Sarah W.
Poor Setup Process

I couldn't get passed the initial set up process, the device kept loosing signal and wouldn't sync up.

1
Date of experience: May 31, 2023
Angela
Ease of use and set-up

The ease of set-up and use, the profile of the bracelet is just right not to obtrusive, the battery life is brilliant well over a week between charges, easy to convert results to pdf for printing or emailing.

5
Date of experience: May 29, 2023
Count_Monocle83
excellent

excellent. extremely useful. even splash resistant as i took a shower a few times with it

5
Date of experience: May 29, 2023
Takes multiple readings over 24 hours…

Takes multiple readings over 24 hours just log onto app to see your pressure daily weekly or monthly brilliant

5
Date of experience: May 29, 2023
Brock Anderson
excellent service

excellent service, very very kind!

5
Date of experience: May 29, 2023
WB67
Concept is decent, product is junk

Concept is decent, the product is terrible. Who makes a 24-hour wearable device that isn't waterproof. I mean seriously... the entire concept is that you wear it. Then when it gets wet, it totally stops working and customer services are abysmal. I even offered to buy just another wrist module - after all I didn't need another cuff for my arm, nor did I need to pay for the software again... but this 'throw a six to start' company can't sell the wrist module on its own, just the entire kit again. I was left with a £200 piece of junk... went in the bin after a week.

1
Date of experience: May 29, 2023
ceceb020332
Brilliant bit of kit…

Brilliant bit of kit for those of us who have high blood pressure. I wear mine for a week every month to check my meds are still working. It is easy to use, and unobtrusive. SO much better than a traditional cuff machine, which gave me white coat syndrome every time I used it.

5
Date of experience: May 28, 2023

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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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