hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Average Rating

3.6

/
5

1.2K Reviews

5 Star
43%
4 Star
17%
3 Star
14%
2 Star
7%
1 Star
19%

Filtered Reviews

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Review Time

Perry Morris
Exceptional Customer Support

They consistently provide excellent assistance in resolving any issues and are sending a replacement that is also an upgrade. As an early supporter, I have no complaints about their customer service!

5
Date of experience: Dec 24, 2025
Elon Carter
Fantastic Service and Quick Delivery

Fantastic service and quick delivery.

5
Date of experience: Dec 23, 2025
EmmaPieterse_
Calibration Issues Persist

After following their instructions to recalibrate, I received an unhelpful response suggesting it would sync, but it didn't. I provided screenshots as evidence. They mentioned opening a request for their technical team to investigate but have yet to follow up. Despite multiple attempts to reinstall the app and repair the device, it still won't sync. It worked well for the first month, but now I'm unable to return it. I'm very disappointed, especially given my age and health concerns.

1
Date of experience: Dec 22, 2025
High Cost for Replacement Strap

I had previously given a 5-star review as I enjoy using this product for my high blood pressure. However, the original strap was too short and eventually broke due to poor quality. I was shocked to pay £35 for a new strap, though I hope it is of better quality.

4
Date of experience: Dec 21, 2025
Keith Clark
Outstanding Product

Once the customer service got back to me after a few days, they were really helpful. The device is now functioning perfectly and is ideal for monitoring my blood pressure, providing excellent results to share with my doctor. A helpful tip: if calibration doesn’t work, try switching the band and cuff to the opposite wrists. I'm now very satisfied and believe this is a fantastic product and a wise investment.

5
Date of experience: Dec 20, 2025
Merlin Patterson
Impressive Support Team

When I reached out to support about my device not holding a charge, they responded quickly. After clarifying a couple of points, they provided a free replacement under warranty. I'm very satisfied with how they handled the issue.

5
Date of experience: Dec 17, 2025
Barbara Marshall
Responded quickly to my request to reset

5
Date of experience: Dec 16, 2025
Abha Gulati
Very disappointed with this item

Very disappointed with this item. Bought for a parent to help with fluctuating blood pressure poorly controlled with medication. It doesn’t take measurements if you are moving, so not compatible with daily life. I have tried to return it, but have been told there is only a 30day window for returns so now stuck with a very expensive defunct item. Don’t waste your money

1
Date of experience: Dec 12, 2025
Edward Willhoft
Great non-invasive and accurate blood pressure monitor!

Excellent medical device for monitoring blood pressure. Unlike the cuffs, the bracelet reflects accurate trends, rather than the first highly misleading value often obtained with cuff measurements. Interesting following the depletion effects of concentration of medication on pressure values during the day and night depending on what time the tablets are taken. This bracelet is non-invasive showing up fascinating trends in each 24 hours. One word of warning, every other day clean back of wrist and monitor with moist cloth to prevent day-to day trace chemicals - such as cleaning fluids, accumulating between the two surface: that way you’ll avoid any skin intolerance or allergy that could lead to an inflammation replicating the shape of the back of the sensor.

5
Date of experience: Dec 12, 2025
paul halliday
Excellent product, even better customer service

I had some issues finding the correct wristband charger and, after leaving a 3* review was contacted by customer support and the issue was rectified. Excellent service!I've had my hilo band for around a year with no problems. Only needed a replacement charger as I'd lost the original one.

5
Date of experience: Dec 10, 2025

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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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