hkjewellery.co.uk

5
5 Based on 120 reviews

Harriet Kelsall Bespoke Jewellery is the UK’s leading bespoke jeweller, renowned for its expert design, craftsmanship, and exceptional customer service. Since pioneering the “jewellery design studio on the high street” concept in 1998, we've continued t...

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Average Rating

5

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5

120 Reviews

5 Star
98%
4 Star
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3 Star
1%
2 Star
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1 Star
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Duncan
The Best Customer Service

The stand-out quality for us in our several purchases from HK has been the excellent level of personal attention and service from all staff. They have been exceptionally efficient, knowledgeable and courteous, willing to go the extra mile in pursuit of customer satisfaction. Well done HK!

5
Date of experience: Sep 13, 2025
Carolyn
Super helpful

We wanted to give my mother a very special 90th birthday gift from her family that was unique and special for her. Having searched for hours , we decided to have an item designed and visited the Harriet Kelsall in Cambridge. A great experience and my mother absolutely delighted with her special bracelet. A special mention to Abigail , the designer who listened patiently to our ideas and came up with the brilliant design - thank you .

5
Date of experience: Sep 13, 2025
Jordan S
Bespoke Reworked Jewellery

A great experience working with Alice and the team to create a bespoke piece of jewellery. Everyone I spoke with was incredibly helpful and considerate, especially due to the personal and sentimental nature of the piece. I am so pleased with the finished piece and would definitely recommend.

5
Date of experience: Sep 12, 2025
Austin Reed
Great experience front to back

Great experience front to back! Lovely team and very happy with the ring! Thank you Abi!

5
Date of experience: Sep 10, 2025
Ian Gray
Absolutely excellent customer service

Absolutely excellent customer service, and great design job by Alice. They were very patient as I deliberated over the design and style I wanted. I would highly recommend HK Bespoke Jewellery.

5
Date of experience: Sep 02, 2025
Thomas Jones
Bespoke engagement ring with oval diamond

I recently designed and purchased a bespoke engagement ring for my partner, alongside Georgia.My (now) fiancée absolutely loves it and couldn't be happier!Georgia was really helpful throughout the entire process and expertly guided me through it all, providing as much detail as possible on everything. At times, I wasn't certain about different things, like a suitable diamond carat weight, etc. However, Georgia showed her years of experience in reassuring me in my decisions and being transparent about my options.I would not hesitate to return Harriet Kelsall for future jewellery purchases.Thank you Georgia, and the whole team!

5
Date of experience: Sep 02, 2025
Matthew Gouldson
Beautiful experience

Holly was fantastic. That being said, the whole team were. It was a little surreal. The whole experience was mesmerising and truly the final result: a beautiful ring. I can’t thank you enough for your help, support, guidance, patient yet prompt responses to all of my queries and questions.The amount of care, attention to detail, updates throughout the entire process. All of it truly magnificent.

5
Date of experience: Aug 30, 2025
Thomas Hall
Nirupama & Alec worked so hard to…

Nirupama & Alec worked so hard to create for us the perfect engagement ring and wedding bands. We are thrilled with the result and loved the design process too! Would thoroughly recommend.

5
Date of experience: Aug 27, 2025
We had such a wonderful experience at…

We had such a wonderful experience at Harriet Kelsall in St Albans. We had multiple visits where Holly and Kirsty helped us figure out what we wanted from our ring and we were able to design such a beautiful ring! They were so amazing and were able to accommodate all our needs and answer all our questions. I cannot recommend enough!

5
Date of experience: Aug 23, 2025
James
Excellent experience from start to…

Excellent experience from start to finish, Beth helped me arrange my thoughts and designed the perfect ring and giving useful options and advice for achieving it at different budgets

5
Date of experience: Aug 23, 2025

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Business Details

  • Harriet Kelsall Bespoke Jewellery is the UK’s leading bespoke jeweller, renowned for its expert design, craftsmanship, and exceptional customer service.

    Since pioneering the “jewellery design studio on the high street” concept in 1998, we've continued to set the standard for innovation in the industry. We have the UK's largest bespoke design team, alongside talented CAD specialists, gemmologists, and skilled goldsmiths. Together we create unique, high-quality pieces that reflect and celebrate our customers' individuality.

    We have earned over 30 prestigious UK and international awards for design, business, ethics, and innovation. In 2024, we were named Bespoke Jeweller of the Year and Ethical & Sustainable Jeweller of the Year, in addition to winning Cambridge Bid’s “Customer Service Business of the Year” award in both 2023 and 2024.

    Our main studio, based in a refurbished Tudor barn in North Hertfordshire, offers a fully immersive bespoke experience with an open-view workshop, design studio, and showroom. We also have additional locations in Cambridge, Primrose Hill (London), and St Albans, and provide remote services to our customers, no matter where they are in the world, delivering a complete, personalised design process from start to finish.

    At Harriet Kelsall Bespoke Jewellery, we combine innovation, excellence, and ethics to craft beautiful, bespoke jewellery that tells your unique story.See more

  • email enquiries@hkjewellery.co.uk
  • call 01462790565
  • language https://www.hkjewellery.co.uk

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