Review Time
I purchased the Nokia 3210 from the official HMD website and received the device with visible scratches on the display. I immediately contacted their customer support, expecting a quick replacement.It’s been 13 days now, and I’m still waiting — no proper update, no pickup, just scripted replies. Extremely disappointing.Don’t fall into the trap of nostalgia — this is not the Nokia of the 90s or early 2000s. They are clearly misusing the brand name while delivering poor quality and even worse after-sales service.I genuinely regret buying this phone. Think twice before placing your order — it’s not worth the money or the frustration.
AVOID LIKE THE PLAGUE!!! If I could give zero stars I would.Currently trying to return a phone but the return label never arrived. I keep getting the same generic auto emails telling me to create a return despite me providing screenshots that it doesn't allow me to do so and to contact customer services. Been going round in circles for over a week and still no return label. Have now had to file a case with my bank in hopes I can get a refund some how. Appalling customer service, they don't even read your email just sent an auto response. Honestly wish I'd bought the phone off Amazon.
Everything I state in this review is true and fully documented through official letters and email correspondence, even if it cannot be uploaded on Trustpilot.HMD Global provided me with a Nokia 5.3 device as a replacement for a previous phone. On 7 June 2024, I received a signed letter from HMD’s General Counsel confirming that the device was new (not refurbished) and covered by a full two-year warranty.From the first weeks of use, the phone exhibited major, recurring problems:frequent call drops during conversations;failure to reconnect automatically to the network when traveling;the need to reboot the phone to regain signal;very poor battery life.Despite repeated reports, HMD and CTDI EU (their repair center) claimed the device is “working” and refused to consider a replacement, offering only repair.Their conduct violates:The Italian Consumer Code (Leg. Decree 206/2005), articles 129–132: the product is not conforming, and replacement is due if repair fails;EU Directive 2019/771: requires sellers to provide conforming goods and proportionate remedies, including replacement;EU Directive 2005/29/EC: repeated denial of remedy in case of documented defects constitutes unfair commercial practice;Charter of Fundamental Rights of the EU, Article 38: ensures high-level consumer protection;Article 26 of the Charter: protects vulnerable individuals – in my case, I assist a disabled family member under Italian Law 104/92, art. 3(3), a fact completely ignored by HMD.What I find unacceptable is that despite providing all the required documentation, my requests were dismissed without proper analysis, and real, persistent defects were simply ignored.I have now submitted a formal complaint to the European Commission’s consumer protection office and a petition to the European Parliament.Beware: this is not an isolated issue, but a systemic practice that may affect many HMD customers across Europe. I encourage anyone who experienced similar behavior to document everything and report it to national or EU authorities.
Bought a Nokia phone C12.The call volume does not work even at maximum setting.Reported the fault to HMD and was given a repair request form.Completed the form but could not get the website to accept my address.Tried several address changes with same result.HMD asked for a screenshot with the error message.Sent the screenshot and explained I could not get a page with any error message.Have now been asked to send a video of the non existing error message.
Issues:Faulty device.Bad design.Very, very slow support. (Over three months and still ongoing).Warranty takes forever to claim.Repair company (CTDI) damaged the device forcing another return.Not worth the money, even when it is a cheap smartphone. My Nokia has a three years warranty that is honoured by a company called CTDI, a US company based in Romania. My device was faulty by design, I raised the issue with Nokia/ now HMD. After two returns the device didn't work at all so another return was booked. Support agreed that the device looked to have been sabotaged so a third return was booked and a replacement, sub standard HMD device is supposed to come. After over three months, no phone has arrived and we're still going on. Great having a warranty but it's not really honoured.DON'T PUT YOURSELF THROUGH IT.
did a return end of may '25. its 15th of october and still havent received anything. sent over 10 emails and always been "assured" its being sent to the right team to handle it. shit never happens. same automatic reply everytime and no action. their whole costumer service seem like bots too. DONT BUY FROM THEM (or at least not if you might return it) cuz you wont be helped if theres a problem!
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HMD Global Oy, branded as HMD, is a Finnish mobile phone company, made up of the mobile phone business that Nokia had sold to Microsoft in 2014, then bought back in 2016.
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