Review Time
I wish I could give zero stars. As others have said here, they seem like scammers. If only I'd read these reviews before purchasing. I bought two identical phones online a few weeks ago as I needed two. While setting up the first, it froze on a formatting screen. I couldn't turn it off, reset, nothing. It remained like that the entire day. HMD Support were trying to get me to speak to the repair centre. I said no thank you and initiated a return. I said I was returning both as I wasn't going to bother opening the second if the first was faulty and caused me hours of stress. I returned the phones together in the box they came in etc. A few days after they were received by HMD, I was refunded 1 phone only with no explanation. Since they received both within the 14 and 30 day grace periods, there should be a full refund for both phones.I have now been chasing this up day after day, multiple times a day, via live chat/email and telephone to no avail. HMD's support stops once they get your money. Don't be fooled by the pretty website and pre-purchase support. Like scammers, if it seems too good to be true, it most certainly is.I wanted European and I got Indian call centres of the worst kind (they cannot hear anything so you have to repeat everything ten times). I have been talked around in circles with script words like 'relevant department' and promises (lies) of a manager call back etc for days. Apparently there is a case number but despite asking via chat, email and phone for an expected update timeline, they keep saying 'soon'. I am still clueless. Does soon mean 1 day or 365 days? Trying to contact their office location in London (on Companies House) also got me nowhere but it appears to be a coworking space. Very strange. Is it just an address for operation appearances? Something very very suspicious about it all. Called Nokia and of course they say nothing to do with them anymore. Shame, they sounded nice. I think HMD will destroy Nokia's reputation.My advice to you - DO NOT GO NEAR THEM. EVER.Perhaps we should all get together and go to the press?Update: After about 1 week of multiple calls a day to the call centre, I eventually got a refund by threatening to go to the press. Not nice being pushed to behave like that but I totally intended to raise concerns about HMD in the press. Getting that refund was pretty much a full-time job for 1 week. I almost let the money go for my sanity but the principle of the situation kept me on it. Steer clear!
I ordered a phone for €49.99, but it was defective upon arrival (a manufacturing defect). After insisting, I finally received a return label (because I had supposedly had to pay for the costs myself) but when making this, I had to fill out a form that it was supposedly DHL's fault. When sending this form, customer service had first forwarded a form that had already been filled out by a previous customer, a violation of privacy in my eyes. In the end, I did not receive a new device, but I did get my money back and I had to order a new device that had in the meantime been saved to €79.99 (€30 more expensive!). I had to subscribe to newsletters to possibly get the device back under promotional conditions, while I initially immediately asked for another device, I suddenly had to order another device when the promotional prices were still valid. It was the first time I ordered via the website, so ordering another device was not an option because I did not even know how the previous one would be handled. The customer service was also not in my native language, even though the website was in my native language. This was the worst customer service I have ever had, both online and in real life. This whole proces took 3 weeks.original tekst:Ik heb een telefoon gesteld voor €49,99, maar bij aankomst was deze defect (een fabrieksfout). Na aandringen kreeg ik eindelijk een retourlabel (want eerst had ik zogezegd zelf voor de kosten moeten opdraaien) maar bij het maken hiervan moest ik een formulier invullen dat het zogezegd de fout was van DHL. Bij het opsturen van dit formulier had de klantendienst eerst een formulier doorgestuurd die reeds was ingevuld door een vorige klant, een schending van privacy in mijn ogen. Uiteindelijk heb ik geen nieuw toestel gekregen maar wel mijn geld terug gekregen en moest ik maar een nieuw toestel bestellen die ondertussen weer was opgeslagen naar €79,99 (€30 duurder!). Ik moest me maar inschrijven op nieuwsbrieven om het toestel eventueel weer aan actie-voorwaarden te krijgen, terwijl ik initieel onmiddelijk om een ander toestel vroeg, ik moest maar ineens een ander toestel bestellen wanneer de actieprijzen nog geldig waren. Het was de eerste keer dat ik bestelde via de website, dus nog een toestel bestellen was geen optie omdat ik niet eens wist hoe het vorige ging afgehandeld worden. De klantendienst was ook niet in mijn moedertaal, ondanks de website wel in mijn moedertaal was. Dit was de slechte klantenservice die ik ooit heb gehad, zowel online als in het echte leven. Heel dit gebeuren duurde 3 weken.
Bought an HMD pulse after losing my Samsung A52. It performs as well as the A52, barely noticed the change and for a fraction of the cost. Having always had the latest apple or Samsung products I have now realised I've been wasting my money over the years.
I bought a new HMD XR21 from the HMD site in January 2025. By the end of March it suddenly stopped working for no particular reason. I asked for and warranty repair on their support site and within 1 work day I received the international DHL return label to Romania. I shipped my phone on Sunday and on Tuesday they examined the phone and on Wednesday they replied already that the phone was beyond repair and they would send me a new one. Today on Friday I received a new one via DHL. Great and very fast service from HMD.
What an shame in needing to give a star, even to rogues don't deserve it in order to make a review.Older days I used to travel a bit and particular "style" of business management seemed to acceptable when buying and selling goats in asian markets, not so much this day and age in Europe.If I don't hear from them by the end of a day tomorrow, I'll be cancelling payment via credit card, as I've spent 2 days trying/"chasing" (failing) for the order placed 4 days ago. Have been promised next day DHL delivery.- no notification and worse of all their "email contact form" doesn't work at all, that I tried several times over. I've got a feeling, they are just a scam, stealing peoples money, without and intension to fulfil their contractual obligation. Trading Standards will be informed too, but such shambles of a business have no place to operate in Europe and/or UK.Avoid, like a plague!
Probably the worst customer service I've ever encountered.Questions are ignored. Answers are given to questions that weren't asked. Raised a complaint/issue 77 days ago that was escalated to the 'relevant department' and have yet to hear anything back from them.
uselessI've been trying for 4 days to get a service-call for my Nokia phone. Finally I get someone, but the person is hardly understandable. Finally I get what the person is on about, and we agree on a solution, where HMD Global Support, sends me a mail with a fault description page. But the link doesn't work for the things we agreed on. WOW, that must cost HMD a lot of money with useless employees :-O Try not to use or rely on HMD for anything - its a joke
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HMD Global Oy, branded as HMD, is a Finnish mobile phone company, made up of the mobile phone business that Nokia had sold to Microsoft in 2014, then bought back in 2016.
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