Review Time
Ordered jeans in a petite size. Arrived with no logo on them and of very poor quality. Had to chase several times regarding and was eventually advised to return them for inspection. Chased after almost 2 weeks with calls and emails. Had no response. Called again today to be advised the product Had changed yet the website is not updated. Now have to ho back and hunt out my tracking number as apparently they haven't received them???
I have brought alot from Holland & Cooper over the years from there Bicester shop to Cheltenham to ordering on line all have been more than extremly helpful. There returns are easy tho Iv only ever returned a couple of items … it is one of my favourite choice of clothing from casual to dressy all very chic,classy & well made with eye to detail. Packaging is always to perfection which I love , the tiny details which are Important are all there …every month I think there’s something in my basket 😂
I have made several purchases over the past two years from JHC. As I reside in Scotland all have been online, I am quite taken aback with the negative reviews from some. I have exchanged item and it was a flawless service, and new size was delivered to me within 3 days.I also contacted customer service about a button that had came of a jumper that I purchased a few months before and this was resolved within a day. The items are very high quality and packaging is always beautiful. The two shirts I have just purchased are the usual high standard you always get from Holland Cooper. If you are thinking of purchasing something, please do not let a few negative reviews deter you. You will absolutely adore the quality, designs and packaging, delivery to Scotland has always only taken 2/3 days.
I bought a padded coat in March 2023, ready for the following winter. Within a year, the zip tore slightly at the bottom, making it difficult to fasten and causing it to pop open.Customer service were initially helpful, offering either a replacement of a different style (my coat was discontinued) or a 15% refund to cover a repair elsewhere. I chose the refund, expecting to simply replace the zip — but after visiting several repair shops, none could find a compatible zip.When I reached out again recently to ask if the brand could provide a replacement zip, I was told they don’t offer parts and that, because I accepted the refund, they have no further responsibility. Even when I offered to return the refund, no alternative support was provided.It’s disappointing that the solution offered wasn’t actually workable, and that a repair option isn’t supported. For a “luxury” brand, I expected better product durability and aftercare.
All the items i have ordered so far from Holland and Cooper have been nothing less than perfect. The quality is excellent, including fabrics and leather wear. Branding is super stylish and a real stand out.Packaging is beautiful and items always arrive secure and exactly on schedule. I have absolutely no complaints. Love that this is a true British brand with quality and customer focus at it's heart.I will continue to support the brand
Over the past year I have become a real follower and fan of HC. It started with my gorgeous pink dotted Royal Ascot outfit which I felt a million dollars in. If you can get to their boutique in Cheltenham it really is worth it. You get great attention and a friendly knowledgeable advice.
Ordered £188 worth of clothes which arrived without any notice and not in a waterproof package It was left outside and by the time we returned home the clothes were saturated. After contacting Holland cooper several times and being passed from advisor to advisor I was offered a £15 gift card if I ordered more items. Basically I need to order more items to get any recompense.They refused to give me any refund and blamed royal mail but it wasn't royal mail that packaged it and left it open to the elements. Needless to say very disappointed with Holland cooper the clothes arent cheap but their customer service is . No interest once you have paid for your items won't be ordering again
I purchased a coat online, it arrived late, no communication when I chased up. I used the label provided in the box to return the coat. I am yet to receive any form of communication, an update on my order/return or a refund!! The service is non existent yet very active on social media. I would avoid buying online at all costs!
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