Review Time
There were frequent updates to my order and when to expect. My order was delivered on time and well packaged. On opening, I was delighted that the cushions covers were even better quality, in terms of design and materials, than I had expected. They look amazing and would love even more if there were other colour options. I absolutely love the cushion covers, the impact on the aesthetics of the room but even more delighted that I couldn’t fault the ordering and delivery process. Thank you.
Purchased a triple wall mounted shampoo dispenser and unfortunately it was very poor quality. I followed the returns policy and was quickly contacted by a customer care representative who advised I could opt to keep the product and receive a 20% refund or return the item at my own expense, however, this would entail shipping it to China and incurring tax & import charges along with a lengthy refund timeline.I’m afraid this process doesn’t reflect the company’s advertised’simple and transparent’ returns policy (to an address in London)For these reasons, I wouldn’t recommend Hom & Ember UK
Purchased tumblers and cutlery, it was very poor quality. I followed the returns policy and was quickly contacted by a customer care representative who advised I could opt to keep the product and receive a 20% refund or return the item at my own expense, however, this would mean shipping to China and incurring tax & import charges along with a lengthy refund timeline.I’m afraid this process doesn’t reflect the company’s advertised’simple and transparent’ returns policy (to an address in London) Don’t recommend.
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