Review Time
Will never buy another Honda motorcycle again.Purchased and then told by dealer two months later they were transferring to Yamaha after purchasing the extended warranty and service plan.Honda UK are not willing to assist customer at all - just after the money.Warranty breakdown and no support from Honda UK whatsoever!!! Stay away if you want to keep on the road
I recently had an extremely disappointing experience with Honda Cardiff regarding my Honda CR-V. The check engine light came on, and as a loyal customer who had all my services done through Honda, I took my car in for what I expected to be expert care. Unfortunately, it was quite the opposite.I was initially told they would inspect the car once they had a cancellation, which caused delays. When they finally began work, I was informed that my air filter needed changing and that my two front tyres were "illegal" and had to be replaced before they could continue. I reluctantly agreed, only to later find out from their own health check report that my tyres were not illegal as they claimed. It felt like I was misled into unnecessary costs.When I raised my concerns with Honda UK, the customer service at Honda Cardiff became unprofessional and dismissive. They even insinuated that I wasn’t "speaking nicely" enough to receive a courtesy car, which was both offensive and uncalled for.The delays continued, and I was eventually told that they couldn't diagnose the problem and had referred the case to Honda Germany, only to learn that Honda Cardiff didn't even have the proper tools for the recommended tests. They suggested my car was now "scrap" and pressured me to part-exchange it for a new vehicle. This left me feeling like they were more interested in selling me a new car than actually fixing the issue.Frustrated, I collected my car in a filthy condition, covered in dirt, and took it to a local garage. Incredibly, they diagnosed the problem quickly and fixed it for a fraction of the cost.Overall, I spent hundreds of pounds at Honda Cardiff for no result, and had to rent a car in the meantime just to meet my work obligations. The whole ordeal has been a financial and emotional burden. I trusted Honda Cardiff to provide professional service, but they failed at every turn. I would strongly advise others to reconsider taking their car to this dealership, as my experience has been nothing short of frustrating and disappointing.Honda Cardiff deserves less than 1 star for their lack of professionalism, poor service, and for misleading their customers.
Purchased a Miimo robot mower in January 2024. The machine was reliable for a few months and the Miimo app on my phone worked. From early September there had been issues and it has been back to the dealership for a new motor. In addition I have emailed and written to Honda Customer Support in Bracknell regarding the app not working. The person answering the email merely said go to the dealer (I did say that I had done that already, so the email had not been read properly). I never had a response from my letter. Not what I expected when spending in excess of £1000.
I have been buying Honda's for 20 years, always 2nd hand as long as low miles & fsh. First time buying from Cheshire oaks direct. Bought 2018 jazz 2 years ago, low miles & Honda service history. I only done 900 miles in 1 year and egr valve faulty. Replaced at my local garage and 1 year later egr value faulty and can't get part. Definitely will not be buying a Honda again just don't have the reliability anymore. I've only done 200 miles since purchase I think it will spend months on drive waiting for the part! Expensive garden ornament.
Having a major fault causing NEW car to flood with water since August 2024, they will don’t care how destroyed the car is they won’t back the consumer and get dealerships to do their job. RIP off merchants. Forgetful. No spines. Car doesn’t drive at all now due to electrics ruined.
I bought a brand new Honda Civic 5 years ago. Had persistent issues with warning lights, strange sounds which culminated in the car starting to put itself into park whilst driving. Many of these problems occurred whilst it was still in Warranty. It has now come to a permanent halt Six months outside of its warranty. I have been told by Honda that the gearbox is at fault and would need Replacement at the cost of £25,000!!! Yes, you read it correctly (it is not automatic nine speed gearbox). This is more than the cost of the car and they will do nothing about it.
Bought a Honda robot mower. 5 year Honda warranty. Year 3 and mower constantly breaking down - fall out with retailer and they're refusing to look at mower. Honda customer service point blank refusing to step in. 5 year warranty worth zero. Complained to CEO Jean Marc Streng - doesn't even reply - you get customer service team who have no power to do anything Tried Sarah Roseblade Head of customer service - no response. All they are interested in is the dealerships and not losing their custom. Avoid unless you want to lose money. Warranty not honored!
We took our Honda Civic for repairs in Honda - G & M Motors Milton Rd, Gravesend, Kent DA12 2PP. Sue the lady at the repairs desk provided us with excellent customer service. She kept us informed and her professionalism is to be commended. Thank you very much Sue. 😊
During a recent visit to Cardiff Honda, I was informed that two of my tires needed to be changed. I trusted your team to perform this service correctly. However, immediately after the tires were replaced, a warning sign appeared on my dashboard. Concerned for my safety, particularly as I suffer from an autoimmune disease that affects my mobility, I returned to Cardiff Honda to address this issue. To my shock and dismay, I was dismissively told that there was nothing to be done about the warning and that it should simply be ignored.The warning persisted, and after four additional visits to different Honda branches for checks, I was finally informed by Honda Chiswick that my vehicle failed its MOT because the tires installed by Honda Cardiff were of the wrong size and unsuitable for my car. This negligence not only explains the persistent warning sign but also placed my safety at serious risk over the last year and a half.
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