Review Time
Poor Communication - Poor Timeframe Setting - Poor Customer Service
I booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.
Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option.
When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.
I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.
I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.
I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.
Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....
Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.
Terrible dealership with terrible communication.
Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.
THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.
I told them this, and frankly they couldn't care.
Poor Communication - Poor Timeframe Setting - Poor Customer ServiceI booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option. When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.Terrible dealership with terrible communication.Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.I told them this, and frankly they couldn't care.
I purchased a Honda Jazz in June 2022. I took out a five year service plan. Last June when I had it serviced they said that the plan had expired so now I pay £27 per month for another service plan. I have been getting noises when I apply my brakes and am concerned that the pads are worn down. I went to Honda Brindley at Cannock to be told they would only check if I paid £180 for a full diagnostic check or £45 for a winter check. I had a winter check last 24th October 2025 because of a tyre problem. It is daylight robbery. I am prepared to pay for any repairs but to also pay £45 or £180 in addition is wrong. I am cancelling the service agreement and would not touch Honda again with a barge pole.
The rear seat belt retractor has completely rusted on my Honda hrv, which is less than 10 years old. Trying to source a used replacement has proved impossible because it appears that this is a regular problem on these cars. How can a rear seat belt last less than 10 years when there has been no accident? They should have been recalled. It will now cost hundreds of pounds to replace. I have purchased and driven honda cars for over 20 years but this will be my last one.
Bought a new Honda Jazz back in 2015 (White) and the paint started to come off around the six year mark. Never had this issue before with any other manufacture but was confident Honda UK would put it right? How wrong was I, Honda UK not interested whatsoever! Will never buy Honda again!!!
Deeply disappointed in @HondaUK. Our 2014 Jazz (only 54k miles) is suffering from significant paint flaking on the A-pillars and tailgate—a known issue with the Alabaster Silver finish. Despite having the original windscreen and no history of accidents, Honda has rejected our request for a goodwill repair of £540 (Ref: CC-1451776).We expected better durability and customer care from a brand that prides itself on quality. Has anyone else dealt with Honda refusing to acknowledge this paint defect? #HondaJazz #HondaUK #BadService #AlabasterSilver
Do not buy this car the electric e:Ny1 It Is absolutely useless we got this car brand new 18mths ago and from day one it never had the mileage of 250 mile as advertised as a full charge even the day we first picked it up.It would only charge to 150 then 100 and now it will not charge at all.It has been back in on a recall last year and did charge to 250 when collected a week later is was back to the usual 100 or 150. Apparently Honda are aware of these faults and its been recalled again so we got to go through the whole thing again each time. They are knowingly selling a faulty product that they freely admit is not working properly but once you've bought that car let me tell you your stuck with it and all its fault.Also the screen freezes that has all your apps and controls on it the sensors dont always beep which can cause and accident and if the screen isn't on you lose control of the apps.Its disgraceful that a huge company like Honda can get away with this behaviour.We had to have a home charger fitted as we could not find anywhere locally where we could charge it and the places we did find the chargers were broken plus it costs a lot more to charge while you are out compared to at home.We dont go very far or on a motorway or on holiday in it as it is so unreliable.The reason people aren't buying electric cars is because they are useless. Never again will I get an electric vehicle so want to warn other people about these faults.
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