Review Time
I visited Honda at Cheshire Oaks for my annual service and MOT which I subscribe to monthly. In the list of recommendations they claimed my front brake pads were 60% worn and needed replacing (cost £207.67). I had actually had this work done at an independent garage only 6 weeks previously. I returned the garage who had done the work (cost £96) and they showed me the brake pads are indeed new and are not worn at all. This made me query all the other 'recommendations', including the 2 new tyres I had to pay for to get the MOT. I have no proof but feel very upset at the deliberate attempt to get me to pay for work that doesn't need doing. I emailed the showroom but had no reply. I tried to ring them, no reply
Where to begin? After having my car for 7 months, the whole turbo engine had to be rebuilt and my car was in the garage for 3 and a half months. When I finally got the car back, I had to send it back in for further repairs. Not even 6 months later, back car was in the garage yet again for repairs.All this time, I've been chasing for updates via email and phone. The reps at Honda are absolutely disgusting and have no customer service skills. Honda have now refused to look into these issues asking me to go to the Ombudsman. This batch or Honda Civics are faulty and Honda don't want to take responsibility for it.Honestly, the level of incompetency is truly amazing. Honda as a brand has gone downhill and I'll actively encourage everyone I come across to avoid these cars at all costs. Thank you Honda for being useless.
We purchased a CR-V Advance Tech. At first the car was great, some new features over the previous EX model, but also some backwards steps in our opinion. 8 months down the road and we started getting Electrical faults making the vehicle not safe to drive at night. Our local dealership have been fantastic and I cannot fault them at all. Unfortunately, even though they have been working under the direction of the Honda Technical department, they have been unable to identify the cause or fix it.I raised the issue with Honda Customer services in Bracknell and there are no polite words that can describe the lack of service received. They displayed a complete lack of responsibility, they didn't follow their own complaints procedure, they chose not to reply to emails, they kept giving us wrong information and finally closed the issue saying they couldn't do anymore, leaving us with a faulty vehicle. They said if we were not happy with their response we could raise a complaint with the Motor Ombudsman, which we have done.Honda Finance have been a completely different experience. Sort to understand the issues, been polite, professional and kept us informed of what is happening. Based upon the previous Honda vehicles we have owned, I would have recommend their cars to anyone. However, based upon our experience do not rely on help or support from their customer service department, regardless if you car is still under manufacturers warranty. If buying a Honda car I would suggest paying the deposit on credit card, this might give you some legal redress. If on finance, write to the finance company as soon as possible, as they are responsible after 6 months, information I received from trading standards.As for calling Honda Customer services, you would be better off re-arranging deck chairs on the Titanic, it would be more productive and less infuriating.
The after sales I received was appalling. Went back 6 months ago and got a mechanic to have a test drive with me to listen to the noise from the brakes that appeared. Honda mechanic said 'noise is normal' I said it wasn't there when I bought the vehicle and it's not normal. I have had the rear pads changed by another garage and the noise went.Just got a message saying my vehicle is overdue a Honda recall, never said what the problem is but call and arrange a repair. Been calling for 2 days and leaving messages for a call back, still waiting.....what a joke of a company....
Just put my honda civic in for a service then a phone call saying it needed new spark plugs and rear brake pads how can you tell it needs new brake pads without taking the old ones out I was told by other people before I took the car in that they would find something wrong at the dealers just a rip off it won't go to a dealership again I only said yes too the work thinking it would effect my warranty never again will I go too a dealership again just rip off merchants honda sunderland
I have purchased two vehicles from Blackburn previously and received good service.my last car was a honda civic.the three year warranty will soon run out and I emailed the service dept a week ago requesting the price for a new warranty plan. And a new price for a service plan.i have not received any response.not very good since I have always praised the Blackburn l branch
Terrible customer service. Satnav tries to take you down several one-way streets. When raised with head of customer services, they say that this is not their fault. How can they be selling brand new cars with faulty satnav systems and not care?
On January 8, 2025 12.33, I contacted North West Honda Super Centre and spoke with Craig Allsopp-Stone about a used scooter they had advertised. After discussing the details, I placed a deposit over the phone, reassured that it would be fully refundable. The scooter, identified by the license plate PJ22FYB, had only been viewed online However, upon receiving the breakdown of additional fees, including a one-year warranty and a protection spray that I was not informed of the price over the phone I realized that the total cost was approaching that of a new scooter.Immediately after reviewing the fees, I sent an email at 3:01 PM expressing my desire to cancel the purchase. Shortly after, I received a call from the dealership, where I was informed that my deposit would be refunded within three to five days. However, as the days passed, my deposit was not returned, prompting me to reach out via email twice without receiving any response. Initially, when I expressed my intent to cancel, the dealership quickly followed up with calls and even sent videos of the scooter, attempting to persuade me to proceed with the purchase.Despite their initial eagerness to retain my business, the lack of communication following my cancellation request has been frustrating. I am now left without my deposit and without any acknowledgment from North West Honda Super Centre
While I really like Honda cars and much of their services they provide, through checking my bank statements I noticed that Honda were charging me twice for extended warranty. The financial department said it was the fault of the local dealer in Solihull and the dealer said it as the fault of the Honda financial team. I have managed to receive some refund but keeping a close eye on statements. If. Hadn’t noticed myself then they would have continued taking the money.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Honda (UK) website for the full Honda range of cars, motorbikes, scooters, power equipment, lawnmowers, generators, motorcycles, outboard motors, etc.
autoletcar.com
mfimotorgroup.com
nexusautotransport.com
lasvegasteslas.com
bookmysplash.com
thrifty.ie
broadwaybuslines.com
riders-share.com
heathrowmeetandgreetparking.co.uk
nathanielcars.co.uk