Review Time
Experience was terrible from the Honda Website. Absolutely terrible.Bought a Boat directly from Honda thinking it would come quicker - and tracking would be simple and efficient etc. Paid Full Price - no deals offered like resellers in the UKThe customer service department was not "Powering my dreams"Said "yes, we understand, not what we want at Honda for our customers..." etc to everything - yet did nothing.In the end - the boat turned up late, to the neighbours and Honda could not even track it. No refund for the shipping paid, not much of an apology, disappointed in the "Honda Service" Do not buy Honda Direct from Honda! sad - but true
Purchased a brand new new 2022 Honda Africa Twin Adventure Sport DCT ES model. I was once a devoted Honda fan boy. This was my 8th Honda and my first brand new one. It will also be my last Honda purchase. Honda don’t give a toss about customer service. They don’t support their dealers either who give the impression they are helpless to assist a loyal customer. What a waste of £16500! My advice is best avoid and buy a bike from a manufacturer who wishes to retain good customers.
Purchased a Honda "izzy" lawnmower and its been back to the shop two times in less than a year and its only about a year old. It has had minimal use probably about 2hrs. The first time I was told it was bad fuel so I was told to use "Fuel fit"fuel conditioner this I did but now I have a lawnmower that wont start.Previously I had a Hayter with Briggs & Stratton motor and no problems for 10 years!. I expect more from a supposed quality product, Feeling disappointed
I have been waiting for the My Honda+ services included with my new car to stop pending and activate for over a week now - well beyond the 20 minute wait indicated in the App. For troubleshooting, Honda advises calling its customer service line 0345 200 8000 but I have tried this several times and the line is currently unmanned. It rings for a couple of minutes, then plays a recorded message announcing that there's no answer. This is a frustrating and thoroughly unsatisfactory experience.UPDATE (13 May)Apparently, Honda’s UK customer service call centre is located in Spain, and my attempts to contact them coincided with the widespread power blackouts there. They get a pass for that, but an explanatory recorded message would have reduced caller frustration. I had also sent an email to customer support outlining my problems with the MyHonda+ app. This received a reply after a couple of days and the problem was fixed. Although, now that the app is working, I haven’t really found a compelling use for it.Having taken my new Honda CR-V on an extended run, I would be inclined to give it a five star review, certainly in comparison with the 2013 model that it has replaced. Comfort, performance and handling are all good, the tech is unobtrusive, well integrated and fairly easy to reconfigure; Apple CarPlay connects seamlessly, and the sound system is epic.But… I’m holding a star back because the dealer provided me with an EU Certificate of Conformity (required for travel in mainland Europe) for the wrong CR-V. This would have been easy to miss because who’s going to pore through all that tiny close-set print? It was only by chance that I noticed the colour wasn’t right. This could have caused serious complications if I had needed to show it to a gendarme during my planned French excursion later this year. Error yet to be rectified.
I bought a new eNY1 in September 2024 and the range was poor from day one only achieving 150 miles. I took it to Virtu Honda Stockton to have a software update which was to do with extending the range. They had the car for 4 months yes 4 months trying to repair the car as the update killed the car. On complaining to Honda Uk they simply said the car was fixed so get on with it. They advised me the 4 months was a reasonable time to repair the car and I was not entitled to any redress. The told me to contact the motor ombudsman only for the ombudsman to inform me Honda Uk are not affiliated to their scheme. I must add that I am now happy with car and whilst never achieving the 260 miles they advertise it does now achieve maximum 200 miles. As stated in other customers reviews the service received from Honda was awful and they simply washed their hands of it from day one and at times were unhelpful and even ignorant. Without doubt the worst service I have ever experienced.
What a shamblesI just received a letter informing me the Honda dealer I have been using is no longer authorised.So I contact Honda uk re my existing service plan.No mention what to do if you have a service plan with them. Honda uk could not inform me what to do but gave me another number.That number ten gave me a 3rd number.Why can the information needed not be given in the letter sent. Why do I have to waste time and effort on 3 phone calls.Just because Honda uk can’t be bothered to give information.Shame on you Honda
Honda UK finance has been good. Always answered the phone in time and sent the promised paperwork. Having read other reviews, it occurs to me that this was a relatively straightforward agreement, no changes etc, just a brand new purchase of a scooter. I would use again but the Honda dealership left and was replaced by Yamaha
Bought a Honda Jazz hybrid ‘25 plate. Had it two days and it began to malfunction. It went in for repair 8 times in less than 3 weeks. Manager of the branch (Newcastle upon Tyne, Scotswood Road) said it was due to my driving! RAC were called out twice and they confirmed the faults. Shocking lack of care and concern by Honda. I rejected the car. They still claim it was my fault despite the car going back in the workshop! Would he have said the same thing to a man?
Bought a Honda Izy lawn mower costing £500 for the summer of 2023. All hunky dory for the fist season of grass cutting. Stored in a shed over winter. Second season the lawn mower started to cough and splutter, then eventually wouldn't start. Contacted the local Honda dealer to have it repaired under the guarantee, however, they informed me it was the carburetter and this was not covered under the warranty. Had this replaced at my own cost of £120. The mower cut OK for 2024..... Fast forward to 2025... have the same issue.... it just will not run run for any length of time. It starts OK, but continually cuts out. This is not a cheap lawn mower by anyone's standards, and if I were you, I wouldn't waste your hard earned cash. My partner bought an electric mower from ALDI five years ago for 50 quid and it's still going, invest your money in one of those because the Honda Izy is not fit for purpose and Honda after sales service is absolutely shocking and none existent.
Bought a 2018 Honda. Still under warranty. Also paid extra to extend the warranty. 8 months in and the gearbox went, which is unusual. Also found out they have 2 recalls one for engine and one for fuel type. They're saying that I have to pay £6000, to get new one as the claim limit is less and it costs£20,000 to fix. I told him what's the point of the warranty. N also if they can replace vehicle since it's been 8 months as they can do. He said no not under the policy. So offered to fix it for 2nd hand gearbox but it will still cost me £1500 to fix. Also said he couldn't see the engine recall just the fuel. Been without a car now for a week. Main breadwinner in house and struggling to get into work and drop kids as the timings are so close together and having a special needs child missed his appointments as well. They haven't even provided a curtsey as they are booked out. So I'm now put of pocket after having to pay for extended warranty. Makes me think twice before buying a Honda again. They are supposed to be reliable!
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