Review Time
I'had a honda CRV for over 12 years, when it came to upgrading to a newer car I decided to stick to Honda and well bought another CRV, this time a 2021 EX model. Everything is fine but I would like to have all the door auto lock when I start driving. I can't find this option on the configuratable menus. A lot of youtube videos show how to do this on a CRV, but I can't find the option on my CRV. So, I contact honda UK. Blimy what a rubbish response, they replied "go to your dealer, good bye"NOT what I was expecting, anyway I go to my dealer and they have no idea how to set this!!! I search for the answer on forums etc, and every other region in the world has this option EXCEPT UK is what I discover.Should this not have been the answer from Honda?. Well when its time to renew the CRV, guess what it won't be a a honda again. Car is good but honda service is rubbish and that is the reason for this 1 star review.
Josh Thompson the salesman was absolutely brilliant, efficient, funny and knowledgable. He made the whole experience a joy and he went over and beyond to explain everything very clearly. My new car is wonderful and I hope to go back and always use the Honda dealership in Cribbs Causway Bristol every time!
Excellent customer service from start to finish. All staff are exceeding knowledgeable and helpful. Couldn’t ask for a better experience. Whether it’s buying new, used or having an MOT or service you’ll be in good hands. Keeps me coming back again and again.
They designed the 1.0L Civic Engine with a wet belt which quite literally destroys itself and is completely unreliable! They are not taking ownership and will not even support customers in the slightest when it comes to repairs for a mistake they made! Quoted me 10k to repair an engine when the car is worth around 6k... Like why would I invest more into this?? Completely lost my trust and leaves me in disbelief and I will always advise people to STAY AWAY FROM HONDA! THEY CAN NOT BE TRUSTED!
I have owned a Honda CRV from new since 2018. The car is currently covered under a 3 year Honda extended warranty which I purchase earlier this year and is valid until mid 2027. The official Honda warranty is alleged to provide the same cover as the original warranty excluding wear and tear items.My car developed a fault which forced it into limp mode. I booked the car into the Honda dealership and find I need to pay a non refundable £160 diagnostic charge. Wait a minute I have an all bells and whistles Honda warranty surely I don’t have to pay Honda £160 to identify the problem. I checked the T&Cs and there is nowhere in the exclusion section which highlights that diagnostic checks are chargeable under warranty claims. I phoned Honda UK which confirmed that the charge is correct but could not inform me at the time where this was listed on the T&Cs. Honda UK contacted me later that day to tell me where the charge was hidden in the pages of the T&Cs document. If it takes Honda customer services an hour to find the diagnostic fee in the document what chance has the public got.I would suggest it should be highlighted in bold in the exclusion section that warranty diagnostic fees are charged to the customer and are non refundable even if the problem is deemed to be a warranty issue.
Bought a brand new Honda ENY1 and this error is showing up. Just saw online other people are also getting this same error. I bought from Honda Swindon and they say they have never heard of this problem before. But just by searching on google i found so many other people getting the same error with their new cars.
I wish I had never bought a Honda hybrid in May. The dealership is lamentable, but the main Honda Uk is even worse. Recently my son borrowed my car. He managed to damage the alloys on the front near side, but arranged for a man to come to his house to repair it. It appeared the wheel only had two nuts that were working. One was finger tight and the other was cross threaded. They are now saying it’s been damaged by the alloy man and the warranty claim has been rejected. As far as I’m concerned, I have been driving round in a dangerous vehicle for months and I will now have to fork out £250 for a new wheel. I am one of the lucky pensioners, who has been deprived of her heating allowance and £250 is a lot of money to me. My son phoned Honda UK to plead my case, and they hung up on him. Why didn’t I stick with VW?
Went for an MOT and service at Honda Eastbourne. Was reluctant at first due to really rubbish experiences with them. Ended up paying an extra 300 pounds for so called slashed tyre and a dust cover link replacement. Oddly, when I was waiting for my car at the garage the lady last next to me was informed that her rear car type and also been slashed back to the cord, the same problem as me. Does make you wander doesn't it.
I purchased a brand new Honda HR-V at the end of July 2024 for nearly £34000. As part of this I also paid for a 5 year service/ MOT package as part of the deal which Honda/ Yeomans were offering at the time.Since then I have been trying to get some sort of documentation to prove that I have this cover.Emails go unanswered, one of the salesman I spoke to on the telephone really did not want to know, fobbing me off with 'it sometimes takes Honda six months to send the documentation' just wait.The original sales man, when he answered my email, says there is little Yeomans can do in the circumstances.I have spoken to Honda directly and, apparently, it is nothing to do with them. The Honda representative said he would call the dealer and get back to me. He never did.I am told Yeomans have some sort of computer record of my purchase, but even that sounds a bit vague and I was also not aware that this was a dealer specific package. I really think that if that is Honda/ Yeomans stance they should make it very clear this package is non transferrable.Fortunately for me I purchased a part of this purchase on a credit card and am now forced to go down the route of charge back to recover my money.I would strongly advise others to put even one pound of the purchase on a credit card.This really is a classic example of 'full' dealer/ manufacturer attention until you hand over the money, after that forget it.It is a shame as the car is lovely and this has really placed a dark cloud over the whole experience.Don't be fooled by the service promises Just pay as you go.Date of experience: October 19, 2024
My wife has a 2019 HRV which we bought from new from a Honda dealer and have had serviced every year by Honda, it's only done 38,000 miles and it's in A1 condition. It's our 5th Honda in a row so we're very brand loyal. It's been pretty reliable but several months ago I noticed the rear hatch release felt a bit weird, turned out the rubber boot was perished but other family matters took priority and it still worked. So I got round to asking Honda to look at it, they said the switch was £ 117 and labour would be £ 185 = £ 302! I therefore called Honda UK Customer Relations who seemed sympathetic and they asked me to send a load of documentation, V5, service history, and I sent photos along with a detailed covering email. A few days later they came back and said "As your vehicle is outside of the Manufacturer’s Warranty Honda UK is not obligated to offer a goodwill gesture. We carefully consider every request and assess each case on its own merit, and I must respectfully advise that we would be unable to assist you towards the cost of repair. Customer satisfaction is truly of the utmost importance, and we always look to offer our support where applicable, so I apologize that we are unable to contribute on this occasion"I was amazed by their lack of concern that a boot latch, which should last the life of the car (like a door handle for example) did not concern them. It was certainly not fit for purpose but after 2-3 exchanges by email and phone I gave up. What stuck in my throat was that they wasted my time sending across the documents after they'd seemed to think I might qualify for a gesture of goodwill and then they sent me a standard email response which contained the words "Customer satisfaction is truly of the utmost importance". It certainly is not and this tells you that Honda quality has nosedived. I'll buy a car with a 5-7 year warranty next time. Thanks for nothing Honda.
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