Review Time
Bought my wife a brand new CB125F last May £3200, it's barely seen a day of wet weather and done only 1900miles. It went in for a service and we were told the right hand fork leg had rust spots on and the fork seal was leaking. The dealer then said we can replace the seal for £135 which is totally pointless if the leg is corroded. I suggested thst the must be a warranty issue and was told no it's down to be left in a wet condition!!!! When I pointed out the obvious that why hadn't the other leg suffer the same they couldn't answer... I contacted Honda UK who are adamant that this is our fault, corrosion isn't covered blah blah.... total lack of interest in customer service.. should have bought a cheaper Chinese thing ... ended up spending £305 on a complete fork assembly as it was the cheapest option.. won't be buying the Honda Rebel 500 when she passes her test
I requested a roadside assistance, it’s keep rescheduling. After 3rd reschedule I called them to make sure someone is coming, they told me they can’t guarantee they will come someone at the time they provide. Already 2 times asistan car change.By far most terrible customer service I received. They give you time but with no responsibility. I asked to agent, I don’t feel you are going to come, you might come. And he even didn’t say for sure we will come. The asistan car may change again and I can keep wait.I told him what should I do if they don’t come again in provided time and he told me you can call us again. And I asked what additional action are you going to take, no answer!
Do not buy a Honda. The cars are falling apart and they blame the customer for their use of cheap plastics. Bits break in the cars! Without any sort of inspection or testing and without any substantiated reason why parts end up broken, it's put on the customer. Really disappointed. Something I'd expect from a cowboy used car dealer. Watch out they will blame the customer, to avoid paying for any warranty! Ignore emails and pretend you don't exist after the sale is done. Its taken many emails and many calls, almost 2 months of chasing. I spent almost 45k for this car.
I've been a loyal Honda buyer over the last 12 years - five Civics and three weeks ago, an e:NY1.The last two cars have both failed really early - my last Civic, a year ago, lasted three months before going haywire. Trying to get anyone to look at that was a lesson in frustration. Dealers wanted to charge to plug a brand new car in for diagnostics, so much for having a warranty. I eventually found that whoever did the PDI completely failed to check that the battery terminals were actually connected - the cables were resting on the battery terminals. Truly shocking standards.Next car, an e:NY1 bought three weeks ago, which failed after 10 years with every yellow warning light appearing one after the other. Got booked into the garage for an early appointment only for the fault to have disappeared with no clue why. "Customer to monitor." So I have a new car that I don't trust will work when I want to go somewhere.Congratulations, you've turned me from one of your most loyal customers to someone who will probably never buy another.
I bought a Honda Civic Type R a few months ago. It cost a lot of moneyHonda have launched a new app called My Honda. However they removed the old app which worked well Honda told me my Type R cannot be used on the new app I complained to Honda but they couldn’t explain why and offered no help or compensation This is appalling service and made me wonder why I bought a Honda
I purchased a Honda Fireblade with 2800 miles on the clock (my 5th Fireblade). It had just been serviced by a Honda dealer. I rode it for 100 miles and the big end spun on rod 4.The bike has extended warranty. I took it my local dealer who spent more trying to find reasons not to honour the warranty. They tried to determine the issue by running the engine for only 5 seconds. They believe it dropped shim (absolute nonsense) using knowledge from another brand of motorcycle. Was the Honda dealer trying to falsify the issue or they are just incompetent? Warranty claim was denied.I wrote to Honda warranty who replied by saying the bike had been 'off road and in competition' and 'the modifications caused the issue' (pure supposition).I wrote to their complaints department and Honda UK are upholding the warranty refusal reasons. However, the bike has not been 'off road and in competition' and there is no evidence the 'modifications caused the damage'. Big ends spin due to oil starvation, not from fuel mapping. Honda advertise this bike as being 'fit for the track' (it isn't). I suggest to Honda UK you have a defect within your servicing or manufacturing:1/. Honda does not know how to service these new Fireblades properly and could be fitting dry filters on the bike, resulting in low oil pressure at initial start up, which momentarily dries the bearings.2/. The oil pump cannot provide the correct flow rate at high rpm.3/. The oil galleries are blocked or inadequate due to poor machining in Honda's factory.4/. Honda's oil is not suitable for these engines and should be avoided at all costs. I have tried to communicate my concerns and given good case in point examples. But Honda UK still refuse to acknowledge they have an issue with this motorcycle engine and instead prefer to tie supposition to clauses within the warranty. I am now faced with repair that will run into the thousands - how can any manufacture expect this to be acceptable. Honda motorcycles may be in financial trouble. I know they have invested heavily but they not getting the results.Avoid Honda they are now a troublesome brand.
From first first phone interaction with Mark from Staffordshire honda to visiting dealership, test riding, being given the time to ask questions, being patient, all helped to making a very productive and enjoyable day for myself and my wife. Finally we were happy with our decision on which motorcycle we decided on. On our next trip to Staffordshire honda it was hand over day and again this was also a very smooth process. What a fabulous job they had done, when presented with the bike it looked stunning. Will not hesitate to return and it will albe my first choice regarding any other purchase of bikes, clothing etc. Marc and all staff at Staffordshire a big👍.
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