Review Time
I bought a new Honda Motorcycle from Youles Honda in Manchester UK. They are a Honda Approved dealer. My experience with them has been awful, they seem to be incompetent and un trustworthy. I have asked Honda UK to intervene but they just say their dealers are independent of them and will take no action.
For context, this relates to a new Honda Civic Advance purchased (from new) in August 2023. This review/feedback does not relate to the dealership who I purchased the car from but to Honda UK's Customer Service in dealing with an issue that I consider to be manufacturing/finishing (build quality) defect to the paintwork to my car that should be covered by the 3 year warranty that came with the car. Only it isn't.....In essence, some bird lime (poo) that landed on the hatchback boot lid of my car has eaten through the exterior lacquer and paint finish, exposing the underlying bodywork.When raised with Honda UK's Customer Service team, they advised me to go to my local Honda dealer for them to resolve. I did so but my local dealer simply directed me back to Honda UK Customer Service. After several rounds of phone calls and frustrating slow email ping-pong between me, Honda UK and the local dealer, Honda UK have completely washed their hands of this matter, stating that damage caused by bird lime is specifically excluded for the 3 year warranty and that I need to cover the cost of the bodyshop repair myself; after sourcing three quotes this is averaging out at around £550! Bottom line, my problem to resolve.My dissatisfaction is therefore twofold. Firstly, I must seriously question Honda's manufacturing, finishing and quality control processes of their production line if a simple blob of bird poo can result in this much damage - with Honda UK then simply denying (refusing) to accept any culpability or liability.Secondly, Honda UK's Customer Service process and general workflow is just awful; it is unnecessarily slow, clunky prolonged and completely lacking in customer focus and empathy, despite their assertions to the contrary. No one seems to want to take ownership of anything and the customer is passed to the local dealership and vice versa.This whole sorry experience is seriously making me think twice about buying a new car from Honda when the time comes in a few years time.Really poor service from Honda.I would be pleased to further discuss this review with Honda privately, should they wish to reach out.
I contacted Honda before I wrote this review. What a waste of time. I'd recently purchased a used ENY1. I tried to get some information direct from Honda regarding various issues I had with the car hit a brick wall every time no help quite rude not interested. When I made my complaint to them verbally I had to prove I own the car with my V5 which I thought was odd just for them to apologise and suggested I go back to the totally incompetent Honda dealership the car was purchased from. The car was sent out to me needing a service 4 updates and the automatic handbrake not working correctly this is my first time of owning a Honda can't see me having another one. On balance the car is good with the exception of a couple of irritating quirks but most modern cars have these over the top warnings. I would rate lower than 1 star if I could for Honda UK and equally the Vertu Honda dealerships, basically you're on your own once you bought it.
A week ago, I became the proud owner of a brand new Honda Civic Advance vehicle. The dealership who handled the sale were exceptional, so this review is not related to the buying experience, but the vehicle itself.I was disappointed to learn that Honda had scrimped on several functions in the car, which having spent almost £40k, you would think would be included as standard such as:Front passenger seat - no height adjustment. Maybe Honda thinks all UK passengers are 6ft tall, hence no need for seat height adjustment?Vehicle does not lock automatically when walking away - this function is available in USA for the Civic, so why not in the UK?Vehicle does not automatically lock all doors when driving off - - this function is available in USA for the Civic, so why not in the UK?Vehicle warns you of changes in road speed limit, but does not warn you of any upcoming speed camerasNo memory seats for up to 2No driversNo wireless Android Auto - although I understand this function is available on this model and can only be switched on via hidden settings not accessible to the general user (why?)The above, in my opinion, are some of the main features which Honda should have incorporated as standard for a vehicle of this cost, with the option of either turning the functions on or off left with the user.It's not a question of UK regulations not allowing the above to be incorporated in a vehicle (my previous cheaper vehicle, Mazda 6, had all of the above included as standard), but I think it's Honda being greedy and placing profits over quality/quantity.What's more irritating is that, most (if not all) of the above functions come as standard for the US market for the same make/model of vehicle - why????
Contacted Honda UK for help in determining the Euro status of my Honda Civic as not actually stated on the V5 strangely. It is 2016 so borderline 5 or 6. I need to know this for a trip through Belgium and Holland which includes Low Emission Zones.I have them the vehicle details, chassis no. engine no. and this was you get: “Apply for a Certificate of Conformity but you may have to pay 175 Euros"You would think they could tell you straight off. I think they just can't be bothered as was my previous experience previously. It's a good job the cars are good!
Beware, Honda is not the quality company it used to be a few years ago. It would appear that the accountants have taken over the job of designing engines. My son was quoted over £5000 to repair a 2018 1.0 turbo Civc when the cam-belt broke. This is a well known fault, however Honda refused any kind of goodwill gesture. The car had only done 45,000 miles with regular servicing.
I was initially pleased with the new honda jazz - purchased end of June '25.However, 8 weeks from new, the car has developed a shocking creaking sound from the rear ( possibly a suspension issue, though I am not a mechanic).I arranged for the supplying dealer - worthing honda - to look into this.A mechanic apparently drove the car round to the workshop and pronounced the car as "normal".The receptionist relayed this back to me, informing me that all honda jazz cars do this..once not brand new.Also, I was made aware that..as the car is a hybrid, the noise will be far more apparent, given the quietness of the engine!So, I have been totally fobbed off and will now have to source an independent suspension expert to examine the car and report on the fault.I could not be more disappointed in either the honda jazz, or the dismissive attitude of the dealership staff.
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