Review Time
Try at all costs to not use hopper comma I used them to book a round trip ticket and had problems when I was in ecuador so I could not reach them by phone K a I gatekeeper completely blocked me from getting any information at all.I had to book on another airline to come home.As an emergency, the a I gatekeeper said, want you and started using your ticket.That the airline would not make any adjustments, but I had already contacted copa.Airline and they said they would four hundred dollar fee, but they couldn't do anything because I had gone through hopper and hopper would have to authorize it with the airline. That's all that needed to be done when I got back to the states.I contacted hopper, and I was told I would have to submit an email to have anything addressed.I've used hopper before without any problem, but I never needed them like I needed to contact them, this time, customer service is really not good with them. This little exercise cost me an extra three hundred dollars, that I really didn't have.
First off, I see a value in Hopper as a reasearch tool. However, I would not recommend using them for booking anything as they are totally inflexible. My wife and I booked a flight with them. We discovered we needed to take a later flight on our return home. We even knew the later flight we wanted to take. It was also with the same airline and had available seats. Hopper refused to help. The later flight was to a layover destination, so we asked for them just to change that. They wouldn't, insisting we rebook then entire flight at around 2k! If we didn't like that, we were recommended to call the airline directly. We did, and they said we would be able to do this. However, because Hopper was holding our reservation, they were unable to help until Hopper released the reservation, which they won't do until 24 hrs. before the flight. So, in essence, we are now forced to gamble our our trip home, hoping for availability directly from the airline the day before we leave. This is going to make it difficult to enjoy our vacation worry free.Again, Hopper is a good resource for research. But I would highly recommend you DO NOT book through them. If you do, you risk being trapped.
I booked a trip and they never sent confirmation. When I called, there was no clear way to get through if you only have the charge card receipt for the booking. It took an hour to get the basic information about the flight, and they aren't giving me the "reward dollars" because somehow even though I booked through the app, it was under a guest account. Never again.
I had a trip booked round-trip to San Francisco from Portland and apparently they use their own personal credit card to pay the actual airline (Frontier). Well it was declined. And flagged. And so my entire flight was canceled. Since the flight was in just over 2 weeks, finding a trip for that price is IMPOSSIBLE. I'm not happy.
A week ago, I booked a flight with the option to receive a 100% refund upon cancellation at any time, for any reason. Just a few hours later, I already knew I wouldn’t need the flight. However, the link they provided didn’t work. After contacting them, I was told that I needed to contact the airline to cancel the flight. The airline said no, that Hopper had to handle it. After much back-and-forth and their non-working link, they finally promised me a refund.I have to email them daily for updates, and their explanation is always: "We are coordinating this with our partner." Which partner? How long can this take? I have already spent days dealing with a service I paid for, and all I can say is that I am deeply disappointed. Now I come here and read the rest of the negative reviews. This concerns a flight costing over €1000.Edit: I have been in communication with them voor over a week! They only tell me "thank you for your patience", "we understand this is frustrating", "we are taking the necessary steps", etc. but no actual refund! Asking sneaky questions, like "did you file a claim with your bank? this is important for us to know how to proceed now". What do you mean? Just refund me! How does all this experience alleviate any of my travel stress? You are the cause of all the stress regarding this purchase!Edit 2: I changed my rating from 1 to 2 stars because they eventually issued a refund. Too bad it came after a chain of 46 emails, a week full of stress, unclear communication, and broken links... I do NOT recommend...
ZERO STARTS! DONT USE HOPPER! Hopper is NOT safe. My aunt was nearly kidnapped by a driver. From the moment she got in the car, he made marriage comments, saying she was perfect for him. He then canceled the trip and tried to take her elsewhere, insisting they should marry immediately and that she shouldn’t go home. He grabbed her by the arm, forced her to sit in the front, and continued making threatening comments. She had to carefully trick him just to get home safely. Please think twice before using this app—it can be extremely dangerous.
I would give zero stars if I could. Do not use this company at all.This was my first time using Hopper. I bought tickets from Buenos Aires to Rosario for December 14th. The airport in Rosario will be closed starting September 20th.I reached out to Hopper to let them know, and they told me I needed to contact the airline. I did, and the airline informed me that they had canceled my flight, so I no longer have a reservation with them.I called Hopper again, and they told me I needed to wait until September 20th. So I called today to check what’s going on, since my reservation still shows as active on their website—even though the airline canceled the flight a month ago.Hopper told me that refunds would begin on the 20th, but the agent said they didn’t see anything in the system. They told me to call the airline to change my flight to a different city. I explained that I couldn’t do that because my reservation was canceled by the airline, so I don’t have any flight or booking anymore.After receiving no help, I decided to file a fraud claim with my credit card company.
Terrible experience. Quoted me a price for a car rental with no mention of additional fees and taxes. When I arrive at car rental counter, car rental co. charges me an additional $177 in taxes and fees. Thrifty would not honor Hopper's "total price." Hopper is a scam and the customer service is extremely poor. Save yourself the trouble and do not use hopper.
Hopper failed to book my reservation with the hotel so we had to drive the 4 hours home. Hopper is laying the blame on the hotel, stating the hotel says we were a no show and they charged my card and are refusing a refund. However, it was in fact Hopper who charged my card. I spoke to the hotel myself and after reading other reviews, Hopper is definitely lying. I paid $103 and received nothing!! I would not recommend using Hopper for anything...they are scaming people!
they are caharging me for an airline tiket purchase that was declined by you. i cnnot get through to resolve it. I am in Colombia and the help function in tehe lower roght corner does not exist, I HAVE NOT WAY TO COMUNICATE BY WHATSAPP
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