Review Time
Wow. Hopper responded to my message but refuses to speak to me on the phone saying I didn't confirm my return flight and yet I have emails confirming my flights a week before I left. (I bought the tickets 8 months in advance. So one of two things happened. They messed up my booking (since half on my flight was confirmed and half was pending as noted by the airline when I called them) or they just took my money and did not refund the flight that I "did not confirm." So which is it? I didn't confirm or you stole my money? Because it can't be both. And I have all the emails.
I had a terrible experience with Hopper. I booked a hotel in Turkey through their app, but when I arrived the hotel told me there was no reservation under my name. Hopper never sent the booking to the hotel. I had to pay again out of my own pocket just to get a room. This is unacceptable – zero accountability. I strongly advise everyone to stay away from Hopper. They ruined the start of my trip. If I could give zero stars, I would.
Worst customer service I've ever experienced! Took them 30 minutes to look up my flight details. Told me they could change my flight and put me back on hold for 30 minutes. She came back to say she could not change my flight....sorry. Feels like a scam!
DO NOT USE HOPPER – I FEEL SCAMMED.I booked what was advertised as a Deluxe King Room with a Beach View through the Hopper app for 5 weeknights almost $1,000 in total. Based on the listing I trusted this was a quality room in a beachfront building.When I arrived I was shocked. I was sent to a completely different building in a back alley not even part of the main hotel. This building had terrible reviews online and looked nothing like what I booked. The room was tiny, prison-like, dirty, and absolutely did not have a beach view. There were hairs and filth everywhere. My vacation mood was completely ruined.When I showed the hotel staff what I had booked through Hopper they said Hopper is a third-party app and this kind of mistake happens often. Since they were fully booked they told me I had no choice but to stay in this horrible room. I spent hours trying to fix it and got nowhere.I then contacted Hopper. They just said they were “very sorry.” That’s it. They offered me an upgrade to a better room but only if I paid an additional $600 for 3 nights. Are you kidding me? That’s not a solution. I had already paid nearly $1,000 and only booked this place because I thought I was getting a decent beachfront room. Had I known the truth I would never have chosen this hotel and I would never have used Hopper.I had traveled from another state for this trip. Hotels were fully booked so I couldn’t just leave or move somewhere else. Hopper left me stuck in a disgusting room that I did NOT choose and now expects me to pay even more to fix their mistake.I feel completely scammed. Hopper is NOT reliable. This app misrepresents hotel listings and takes no real responsibility when things go wrong.Stay away from Hopper. Stick to Expedia or Booking.com at least they’re trustworthy.
I paid for the disruption service and when my flight was delayed they only offered rebookings with a minimum of 12 hours from the time of the incident. Tried multiple times to get a refund which they state they could do but the only thing they told me was the rebooking option was the only alternative. A huge waste of money. I'm never going to use hopper ever again. Not transparent at all and it took forever to connect with someone. When I did I was left on hold for 20+ minutes at a time being told 'they need to talk to their supervisor' after every single question.
Impossible to reach any assistance or modify your flight tickets - neither through Hopper, nor through the airlines coz they are right to say that the booking was made through a 3rd party website. No Whatsapp number in this era, ridiculous! One feels helpless. What can one do with toll free US number when not having international calls !?
Delta was more helpful than Hopper was. Do not buy their travel insurance! I bought insurance to protect against rescheduled flights- they said I was not eligible to use the insurance because the first rescheduling happened in April which was more than 24 hours before my scheduled flight, even though technically my flight was rescheduled AGAIN the day of my flight!! I won’t be buying that insurance again!!
Basically we received a confirmation of our booking toMiami. It clearly stated that breakfast was included with the price. When we arrived to the hotel, there was no note to say that breakfast was included. So we called customer service and they denied it was ever offered. The agent asked me for a screen shot of the email and confirmation and he agreed that it was an error on their part. He transferred me to the manager Shamadi and he was the rudest most arrogant manager for customer service I have ever spoken to. Even with the email , he denied that it was true. There was no help from his end nor any accommodation on his part. Never again !!! Frustrated and upset to say the least. Pay more and save yourself time … it’s not worth it.
Update to Hopper reply:I called the number they gave, told them about the reply (and sent screenshots). The customer service representative looked into it and told me that the reply to this review was automated (not a real person), and he checked and there actually was nothing that could be done about the situation. Good to know that Hopper has AI replying to their bad reviews on this website, providing false promises to try and remedy the situation.Original Review:Lost money through Hopper. Technically, they are operating according to their policies, but their policies are very "fine print" and SUCK. Their $50+ "cancel for any reason" coverage expires after a week or two, no matter what the situation is (for me, an airline switched one of my return flights, which didn't work with my schedule). Not only did they NOT refund a flight I can't make, but they also kept that "cancel for any reason" fee, even though it didn't do anything for me. Never booking through them again. It's way easier and less financial loss to just book through the airline directly.
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