Review Time
This service is a scam. I paid for a hotel and upon arrival was told there was no reservation. When I requested a refund, they stated it was not possible. I contacted my bank, but they also refused due to the service claiming the reservation was fulfilled.
Over the past month, I booked multiple hotel stays through this service. When external circumstances prevented me from using two of the bookings, I attempted to get refunds, including for a ‘cancel anytime’ option I purchased. However, I was told the refunds couldn’t be processed because the hotels refused. I was advised to reach out to the hotels directly, which defeats the purpose of using this service. I am very disappointed, having lost around $800 in non-refundable bookings.
I needed a minor correction in my surname after booking tickets through this service. Despite emailing and calling multiple times, I received no assistance. The airline would not help either since I booked through this service. Their response was to contact them again, which is unacceptable after my previous attempts.
I booked a hotel room with a freeze option and tried to cancel before check-in. The customer service was unhelpful, stating it was non-refundable while offering me less than what I paid. Other platforms showed full refunds available. I requested to speak to a supervisor multiple times but was never connected. This service is a joke, and I do not recommend wasting time or money on it.
This company has false advertisement they said you can cancel with 24 hrs full refund but they are lied. They don’t even tell you right away they let you believe that it will get refunded at the end of they will refund a few dollars and give you a lot of BS reasons. And they ask you to call airlines which they are the one you book your flight. They lie on every chat I did everyday. Never use them.
Honestly 1 star is too much for our experience with Hopper. We booked a hotel stay in Edinburgh for our Christmas break and was done out of pocket for a cheaper room. We booked a big room for our stay and when we got to the hotel to check in we were given a smaller/cheaper room. We tried to get it sorted with the hotel but they were fully booked and we were told that they received the booking for the cheaper room that we were in. I showed the hotel our booking confirmation from Hopper which confirmed them that we should have been booked into the bigger room as we have suspected. The hotel gave us all the information we needed to contact Hopper in regards to being overcharged for the room we were staying in. I called Hopper on our first day of our holiday and was passed from person to person and put on hold every 2 minutes. I called 4 times that day and was charged every time due to being in the UK. Hopper reviewed our booking and admitted that they were in the wrong and offered us 15% back in a Hopper voucher (£89) into my account which I decline as we will never book through them again. I wanted the difference (£100) refunded back to my original payment card. By the end of the call I was told that someone will contact me in 45 minutes to see if they can do that or not. You can guess, I was not contacted in 45 minutes, try 11pm the next day. An absolute joke! They again told me they can only give me back 15% hopper voucher and again I told them no as I wanted the difference back. After me telling them that the line cut off and they called back with a dead line and I haven’t been contacted since. We have contacted our bank and they are currently taking legal actions on our behalf as in the UK we are covered under section 75 of consumer rights. I didn’t want all the money back to begin with, just the difference. They are absolute scammers.
We booked accom in Doha through Virgin Australia airline and they use Hopper. They allowed us to book a hotel in Doha that was closed for renovations and had been closed a month before we booked. Couldn’t get any help from them and they promised to get senior management to ring me but no follow up, we are AUD$1500 out of pocket as Doha accom was nearly all booked out due to two major international sporting events on when we arrived. Worst experience and now help from Hopper to find a solution from us. Don’t even know if I’ll get a refund for the accom they sold that was closed. RESPONSE TO HOPPERS REPLY:Well this is good to know but it would be nice if someone contacted me to assure me if this instead of being ignored and wandering what is happening. I’ve had to pay AUD$900 per night to find alternate accom without any help or further contact from you. So how about you ring me instead of me chasing you and tell me what you’re doing to sort this out.
Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve your funds when you make a transaction and there is a cancellation. It seems part of their business model is to inundate their customers with the type of ambiguous rhetoric to suit their fraudulent agenda. DO NOT USE HOPPER! Fair warning
Trash trash trash! Avoid at all cost. I hope Capitalone realizes how poor the service Hopper offers to its clients and discontinues this collaboration. Like so many others I bookee a flight via Capitalone travel. I received emails regarding multiple significant changes. After the second one capitalone said the airline would not allow them to reissue the ticket with thr change the airline supposedly made. At this point I requested an email which is what the previous emails said I was entitled to. Then the story changed and I was told that I was not entitled to a refund and the airline rejected my request for a refund also. So no rebooking and no refund on a ticket I never requested a change to be made to. Multiple escalations later and each time a different lie. I finally filed a dispute with my card company and requested all communications regarding why my flight could not be refunded be sent in writing. These people actually denied this request as well. This prompted me to contact Lufthansa again to get them to email me their denial of my request for a refund. They reported that I AM entitled to a full refund. I let them know I planned to file a complaint with DOT due to this and Lufthansa agreed to call my travel agent. Imagine my surprise when I learn that the authorized travel agent is Hopper not Capitalone. Lufthansa attempted 3 confernce calls so this could be documented but each time the call dropped after a generic voicemail. Im convinced that Hopper is an overseas scam company that some bamboozled Capitalone. I called back to capitalone travel aka hopper and let them know about calling the airline and miraculous they finally admitted that the airline is in fact saying I am entitled to a refund. Finally no more lies. If not for my persistence I would have been stuck like so many others. Now to wait another 48 hours. No matter the outcome I will continue to file complaints with consumer financial protection bureau and look into an attorney for a possible class action lawsuit and my states attorney general as suggested by someone else.Too many of us are experiencing the same scammy behavior by this company and its time more of us formally document these experiences.
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