Review Time
I set up a rental car through them. I saw the company could take debit card with Visa/MC logo. I paid for the car in full. Before my trip I wanted to make sure everything was in place, come to find out the company doesn't take bank debit, I don't use credit cards. I had to cancel and now they are saying I can't a refund even though it shows I can. I don't think I should be penalized for not being able to use a card that it showed i could. The whole this is a mess and I'm out a chunk of money! No one seems to want to make it right. Everyone is sorry for the confusion, quick to take my money which had been paid for weeks, but not only am I out the money I had to pay for a completely different car rental through a reputable company for the same price these jokers charged! I am beyond mad! Needless to say today is June 1st a little over a week later and still no resolve. After my own experience and reading reviews here, maybe they need a class action lawsuit against them.
The app itself and everything else works fine and I've felt confident for years using it, but after dealing with customer service and getting literally LIED TO from their "Canadian help" I am never ever again using their services. I rented a car through the app but unfortunately forgot my driver's license so there was no way for me to collect the it (from sixth) so my immediate thought was to call hopper and try to fix this situation or maybe hope for a refund. To my surprise, after talking to the customer support for 20 minutes, they told me that sixth has agreed to refund me within 7-10 days. 2 weeks had passed and I didn't get the money back so I called back again and asked what the situation is like. This time someone else answered and they said that there was no information about my case and that it's not possible to get the money back. Literally scamming people by lying and giving false hope through their incompetence. Btw it's about 2USD per minute to call from my country to their customer support so I've lost ~50usd with that as well and I told them I can't talk for long but they kept saying "just give me a minute" which turned into 20.
Been with Hopper for a while but this service has definitely fallen off. Anyway, these guys are crooks and not worth the time. I got a car in Italy with Europcar for a short trip. I was charged GBP236. After completing the trip and returning the car with more fuel than it came with. On time. No damage. I'll abbreviate this headache. In short I was sent another invoice from Europcar saying I was being charged for refueling and also standard charges associated because it was an airport (separately from the first charge). When I looked at the invoice directly from Europcar (which I have in my possession and sent to Hopper), I had been charged only EUR189 (GBP160) by Europcar. In other words, hopper overcharged me GBP80, a 50% markup for no reason.Additionally, I argued my case with Europcar directly about the refueling with photo evidence of fuel level, timing, damage etc. (also made me question what the point of having an agent like Hopper was). They rightfully reimbursed, but the extra charge for the location (which perhaps was meant to be factored in Hopper's charge) was still EUR 60 (GBP 50). In short, I am now GBP130 out of pocket, and Hopper has provided no response as to why my initial charge was so high, or why the standard charge applied after was not included in the original overcharge from Hopper. Complete mess up all the way around. Worst of all, not possible at all to reach Hopper. Virtual Assistant bots suck, number in the US if you need help, but patched through to a call center in India. These guys don't care about you. Worse thing is, I bit the bullet and called them to resolve the issue. Provided all the evidence in terms of invoices, responses from Europcar etc., only for them to give me a nonsensical response about how I would get no refund because I didn't return the car with enough fuel. These guys are actually incompetent nincompoops. They will waste your time, they will put you on hold, they will be unreachable and make you send emails to an inbox that they don't monitor, and then will slam the door in your face without actually doing the work required (probably in the hope that you get tired of it all and give up). I won't be giving up. These guys have made a small killing off of me, and have cost me even more in peace of mind.Literally do not bother with Hopper. Even if you hear back from me and I tell you that I've gotten my GBP 130 back, or gotten a full refund because I've been a loyal customer and they 'somehow made an honest mistake', don't bamboozle yourself with this terrible service. You literally cannot be an agent with terrible customer service - defeats the entire model. Go use google flights or a proper agent, and actually give yourself the peace of mind you were looking for. To Hopper, I have sent another email laying out the entire issue to your 'unmonitored' help@ address. I hope you make this right soon before I escalate this further. Do better / pack up shop.I won't be falling/let anyone else fall for this poor service offering. Just go ahead and take a look at the responses that they'll send for this. They'll answer a fraction of the issue presented and leave you in a ditch with a hole in your wallet. I'll wait for them to prove me right so you all have the evidence you need.
Denied me service when I arrived at the agency in Rende Italy. Now I have to fight to get my $1500 paid in advance car rental fee. Used Capital One Travel who are stonewalling my claim. Do Not Use This Agency - no customer service, false claims, lies to keep your money.
The hotel I stayed at booked through hopper refunded me a partial refund for early checkout. Unfortunately they refunded it to the hoppers credit card, not the card I booked with. After a month of calls to hopper which included sending a receipt showing the refund issued to them, they denied me my money. They are liars and scammers.
I would definitely use another service. Recently I reserved a car rental through Hopper for a family vacation in Hawaii. When we picked up the car the price was 20% more than what Hopper had quoted. Being 5000 miles from home we had no choice but to pay the additional cost or cancel and look elsewhere. When we contacted Hopper customer service we were told they had contacted the car rental company (Dollar) and we were to reconnect with Hopper after our rental was returned. We did so and were told that nothing could be done. As mentioned before, Hopper’s customer service is inadequate while following a company policy that is not interested in customer satisfaction.
If I could give this service a zero, I would. I paid extra for cancellation insurance. Here I am a week in advance (which means they could certainly sell the seat, and I an not allowed to cancel?! This is ridiculous. I will not use Hopper again.
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