hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

I visited the Harrogate store last…

I visited the Harrogate store last month as I needed a few gifts for friends for Easter - Friends who are very particular with their tastes. I was assisted by Sophie who took her time to make sure I purchased the perfect products-Her assistance resulted in choices that were absolutely perfect for each individual.I purchased varieties that I would never have previously considered that my friends were over the moon with.Sophie was friendly, helpful and extemely knowledgeable professional- A real asset to the store.

5
Date of experience: Apr 19, 2025
Wanda Lewis
Unfortunately Late

Unfortunately - even by ordering with days in advance - my order arrived late in store for collection. The manager was very kind but unable to replace my order with the same items from the store stock.

2
Date of experience: Apr 18, 2025
Maggie Price
Unreliable delivery and damaged chocolates…

Excellent delivery to our son in Northern Ireland via Royal Mail.RUBBISH AMAZON delivery to our daughter in Leicester. The driver threw the box in the neighbours garden, SHATTERED Easter egg for a gift ! Why choose Amazon with no goods in transit information or reliable personnel ?An AMAZING DROP in your service, Hotel Chocolat.

2
Date of experience: Apr 18, 2025
Merrilyn
Excellent service.

I ordered Easter eggs for both UK & USA excellent delivery and kept up to date all the way..Thank you Hotel Chocolat.

5
Date of experience: Apr 18, 2025
Blake Fisher
I was very pleased with everything

I was very pleased with everything. It got there in time in good condition

5
Date of experience: Apr 18, 2025
Kayla Sanders
Not eco friendly at all…

Hotel chocolat replaced the velvetiser chocolate large sachet refills for a box of various small ones. Not sure what the point is (allegedly freshness…) other than creating more non recyclable waste…

2
Date of experience: Apr 18, 2025
Alec Parker
A Brilliant place

I would just like to say thank you to all the staff at your fort kinnaird shop Edinburgh my wife and I go regularly it’s amazing the coffee the ice cream all the products are yummy the shop is lovely and clean and we sit in it’s amazing thank you to Ali Nikki Rebecca Katy Julie Cooper Aislinn Lucy and Tiaina we think they are great assets for Hotel Chocolate always happy and very helpful so thank you all and Hotel Chocolate can you please pass on our thanks to them all Warm regards Johnnie and Gillian

5
Date of experience: Apr 17, 2025
Kurt Wilson
Great service

Great service, arrived earlier than excepted.Well packaged.We just love the chocolates and the hot chocolate drinks.So much choice, never disappointed.Excellent quality, highly recommended.Thank you.

5
Date of experience: Apr 16, 2025
Ramona
Delivery driver did not knock

Chocolate is great, delivery time was great but the delivery driver did not knock on my and I didn't find it until 16.40.

3
Date of experience: Apr 16, 2025
Conor
I needed a last minute change of both…

I needed a last minute change of both delivery day and address - HC customer services responded quickly and the delivery was made on the correct day to the new address

5
Date of experience: Apr 16, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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