hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Myrna Bell
I ordered an Easter Egg for delivery on…

I ordered an Easter Egg for delivery on Easter Saturday. It did not arrive until the following Tuesday. It's not the same, eating your Easter Egg 2 days late. Really disappointed

1
Date of experience: Apr 22, 2025
Exceptionally poor quality easter chocolate/eggs

I placed an order for Easter. I wanted to gift something a little bit more luxury compared to what you can buy in the supermarket. I buy hotel chocolat on and off quite regularly, usually the sleekster boxes of chocolates and the mix and match chocolate selectors. I spent about £70 on four 40% milk chocolate splattered egg easter eggs, a white chocolate splattered easter egg, a lamb and mint sandwich egg, a chocolate chick and buttons and some carrot cake chocolates. Several eggs arrived broken, which didn't surprise me, as there was a thin piece of paper below the eggs and one above. Not well packaged at all. The easter egg chocolate was exceptionally poor quality. I was quite shocked at how poor they were. I do not believe they were 40%, as this would usually result in a rich cholately taste. The chocolate tasted watered down. I would even go as far to say that I don't think it is good enough to use in cooking. I have fed this back so far they have refunded for the broken eggs - but only thanked me for feedback regarding the poor quality chocolate. I would not recommend hotel chocolate for easter chocolate/eggs.

1
Date of experience: Apr 20, 2025
Extremely disappointed in the extra…

Extremely disappointed in the extra thickness this year! Last year they cost £29, were presented in a beautiful tin that could be reused. The outer chocolate was so thick we could hardly break it & the eggs therefore took a long time to eat. Thought they were really good value & particularly useful to have that tin. This year they were £35 & much less chocolate, it appears thick around the edges but what a con, it reduces to be thinner & thinner as you eat further in. Most disappointing of all it came in a completely useless cardboard egg shaped box that can’t be reused for anything. The egg itself was also smaller. Worst for my fiancé, the caramel egg was horrible, it tasted like very cheap cooking chocolate & was very waxy. The positives. The chocolates inside were as good as we’ve come to expect from HC. The egg part of the fruity extra thick egg was nice & really tastes of strawberries.I doubt we’ll be buying these next year. Feel like we were completely ripped off.

3
Date of experience: Apr 20, 2025
Samuel W.
Delicious chocolate, a shame about packaging

Delicious chocolat and inventive flavours but I was disappointed to find that, despite the change from tins for the Easter Eggs to sustainable cardboard packaging, the tins of chocolate rabbits contained individually plastic wrapped pieces of chocolate.

3
Date of experience: Apr 20, 2025
Digby S.
i treated myself to an extra thick…

i treated myself to an extra thick easter egg.when i opened it a little and saw how thick it looked,i couldnt wait to dive in.well how disappointing on opening it fully to see it was wafer thin n only thick on the edges.i feel duped! i must add the chocolate is nice but in no way should you be advertising these as extra thick

2
Date of experience: Apr 19, 2025
Derick Kelly
Love this company

Love this company; have been ordering online for a long time and they never let me down. Excellent choice, reliable delivery times and the chocolate is absolutely the best!

5
Date of experience: Apr 19, 2025
BigMaMA12341
Absolutely excellent

Absolutely excellent. Great service from the chap who took our orders, he had to unravel 3 deliveries out of the one order and it was bang-on. Beautiful chocolate and delivered when promised by Royal Mail, what’s not to re-order? A company which lives by its sustainable promise.

5
Date of experience: Apr 19, 2025
Branden
Very good service well packaged and…

Very good service well packaged and arrived when expected…Thankyou

5
Date of experience: Apr 19, 2025
Marcus S.
Excellent service and lovely chocolate…

Excellent service and lovely chocolate as always. I’m the good books with my lovely girl! Perfect Easter!

5
Date of experience: Apr 19, 2025
Quality service, great chocs!

Great chocolates, nice personal touches when ordering. Fast delivery. All round great service and product.

5
Date of experience: Apr 19, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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