hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

cvtrem78
Left in the sun to melt

I was very dissapointed to get home from work and discover my delivery had just been left by the gate on the driveway, rather than delivered to the door where my family would have been able to take it inside if the delivery driver had actually knocked on the door. It was a sunny day and the contents had all been melted.

1
Date of experience: Apr 25, 2025
toutou1635
Easter sales

Purchased two eggs in the Easter sale. Updated throughout process. Very good price and quick delivery

5
Date of experience: Apr 25, 2025
Winter Rogers
All arrived ok

All arrived ok , but my gripe is it took to long , took nearly a week to get delivered . Not on really when you think most items these days are next day or two to three days delivery max.and I saw Amazon do the deliveries for this company so next day would have been more inline with Amazon I would have thought . Oh well I finally received the parcel haha. You live and learn .

3
Date of experience: Apr 25, 2025
Reuben K.
Birthday gifts of chocolates.

The chocolates were surprise gifts to friends delivered before their birthday celebrations. Both enjoyed their "posh" chocolate experience from Hotel Chocolat! "

5
Date of experience: Apr 24, 2025
Billy Bell
I feel the chocolate at hotel chocolate…

I feel the chocolate at hotel chocolate is not as rich. I bought a box of mini eggs. They are expensive which I don't mind paying for good quality but I have to say the chocolates just didn't seem as rich in flavour.

4
Date of experience: Apr 24, 2025
Michelle Hughes
Marvellous chocolate delivered as quickly as possible.

The Easter H-Box.Super chocolate, as usual, in an unusual Easter presentation.I ordered very late, but it was delivered less late than promised, so arrived only a little after Easter.

5
Date of experience: Apr 24, 2025
Leopold W.
Hotel Chocolat chocolate is the best

Hotel Chocolat chocolate is the best. Very low sugar content which is good for me as I am a diabetic. Just two chocs a day is great.

5
Date of experience: Apr 24, 2025
Gertrude Cook
All's Well that Ends Well

I took advantage of the Easter 50% Sale but was not able to complete the purchase online although I did try twice. It ended up with me telephoning HC and my order was dealt with by Dan very well and he was able to take all the details down and my order was complete. Although two payments had already gone through he did advised me that they would be reversed, to date one has I am still awaiting the second one to be reversed but will chase that up tomorrow if not done by then. My order was received today a day late from my 24 hour promise but that was Royal Mail's fault.

4
Date of experience: Apr 24, 2025
Dallas
Amazing Chocolate

Amazing Chocolate, love it, the whole family love them too, well worth the money I think, Thank you for an amazing product

5
Date of experience: Apr 24, 2025
iRaZoKx
Absolutely love it

Absolutely love it! The package delivered a week earlier than expected, and the quality of the chocolate is unbeatable! 100% Chocolate - 100% buying again.

5
Date of experience: Apr 24, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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