Review Time
After having countless engineers out who didn’t fix our tumble dryer everytime. We had an engineer come out who was called Thomas. He was absolutely amazing and really took pride into helping us getting to the bottom of why we had a leaking tumble dryer. Since he done what he did we have had no leaks. We were so impressed and just wanted to give him a shout out for saving us and our floor from getting anymore damaged.
My washing machine developed a fault after 6 months. When I called the helpline to arrange a repair, I was forced into buying further insurance as I was told the price of repair would be more than what I paid for the machine. I arranged an appointment, took a day off work and received a text 5 minutes before I was expecting the engineer to arrive to tell me I'd been given another slot for a weeks time. Bearing in mind I'd already been without a working washer for 4 days. Im a single parent of a small child so really need help to get this sorted. I was told a sooner appointment would be booked for me. I then got a text to say the appointment was in a week. Absolutely incompetent. No empathy and extremely poor service. Their WhatsApp chat after 5 hours of messaging me only provided yet another customer service number. Have spent most of today in tears due to their shoddy appliance and lack of organisation.
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