Review Time
Engeners dont turn up and lie and say they do complaints department are non existant when you do manage too talk to someone its becase u have been transferd to another contry call centre there that bad i paid extra for a new appliance just so i did not have another hotpoint appliance
Freezer purchased Jan 25, and broke in October 25. Engineer visit 24th Oct, needed to order part. Weekly texts saying "part still unavailable" for 4 weeks. Called hotpoint, Automated responses tell you to call back later and hang up on you. Tried live chat, disconnects without getting through to an advisor. Eventually called my retailer, who managed to connect me to a hotpoint agent after 1 hour on hold. I was told that the part was provisionally available on the 4th Dec 25. I said this was unacceptable and asked to make a complaint, the call operator said she lodged the complaint but no confirmation would be sent to me! I am now awaiting a call back within the next 2-5 working days to see if I am allowed to return my faulty freezer.Appalling customer service in respect to connection and resolution.
We booked the repair for our washing machine online on a Friday, and were given an appointment on Monday. This was far quicker than we expected and the overall service was excellent. Particular praise for Gemma, the engineer, who quickly identified the problem, fixed it, and checked everything was working properly before leaving. She was very friendly and professional. Highly recommended.
Claim your business profile now and gain access to all features and respond to customer reviews.
therehabfix.com
shinymarch.online
www.healthykin.com
savannahterrors.com
subaru.com
bmaggarwal.com
friendsbuyteststrips.com
arrowexim.com
oneminers.com
kitchenaid.com