Review Time
well i feel that there are many issues that are missed by area managers when they visit there housing manager.i know that the managers and office staff always knows when the area manager is coming. As we see that the court office and serounding arear are given a tidy. May be housing 21 could send in amystery person, as this person would not be expected and they could talk to the staff/careers in private. just like the mistery shoppers sent to suppermarkets. i think that you would see problems especially at the weekends or after 6pm during the week.
Waterford Court is a good place to live. It's good points are, convenient for town and busses, large garden, feels very clean and secure. Friendly atmosphere. However we badly need a new front door which is easy to open and shut but also provides security. It would also benefit from a much larger residents sitting room. The present one is too small for any large meeting or party for all residents. Also, it would make life easier if more car parking were provided with separate parking for residents and visitors.
Paul, the Assistant Housing Manager of the site, was so supportive right through the whole prolonged process (not Housing 21's fault). Nothing was too much trouble for him. He was able to answer all my questions, whether by phone or email, and I felt really welcomed to the Court, and my flat, when I moved in.
Latest is Housing 21 Ops Management offer a £5 cream tea occasion as compensation for no hot water on avge 10 hours each time for nine times during Aug/Sept/Oct 2023 when £50 per flat asked by me !!! Problem is caused by ancient incorrect gas boiler equipment at Turvey king Ct Denmead. I pay £180 per 4 weeks for "Utilities What a poor Housing asscn
My seventh year as a resident at Brown Court Wigan, and in that time, I have had had no cause to complain. Routine maintenance response has been first class, as one would expect. I'm 78, in good health and I live alone. I have a caring and supportive family hailing from Scotland to Bahrain, who approve whole heartedly of my living here at Brown Court, knowing that I am happy and secure. Thank you H21.
Not just a one off experience but 17 years of living in a happy and relaxing environment. The property is well maintained and at a reasonable cost. Neighbours vary, but generally friendly and sociable. BUT despite what some people say in other places the real bonus is. - the ‘Court Manager’ I have experienced 3 , all different and for understandable reasons. The first one still acted as a Warden and a bit controlling, second was not a ‘people person’ However, I can’t praise the current one highly enough. Probably not 100% to all on Court, but tries to be, and in my opinion reflects the aims of the company So maybe I am fortunate, but I still feel the minority would rather moan than make a ‘constructive’ complaint!. My name and Court are available!
It has been a while since the end of June when I left Lavender meadows to find another home.It is taking me a while to readjust and as part of this I have written down my experiences of living at Lavender meadows.When I left the establishment was under review by Warwickshire county Council but no one has contacted me so I can only imagine little has altered.I still keep in touch with people who live there and what I am hearing is most concerning.I hope a proper investigation is conducted.I was contacted by housing 21 to discuss my experiences but the telephone meeting never materialised.The potential for Lavender meadows is enormous but it requires a major rethink and allocation of resources to meet the needs of the tenants that live there.My experience can be basically summed up by the phrase..ECONOMICAL WITH THE TRUTH.
As i have only been in james horrigan court 12 weeks i had to move out my house because of falling over sciatica and osteoporosis as well 10 years secondry breast cancer and 10 years of chemo i have fitted well in to james horrigan the staff and care are second to none and i do like the people who live here it is lovely. Clean. Well. Mantained. I have no complaints here except am on the first floor and quite a walk to my flat nuumber 53 struggling with stairs and dont use the lift would really luv ground floor flat but none available and i have been told got to live here12 months before am considered to a move downstairs. This is my only complaint about not enough ground floor flats there quite a lot of people who feel the same as me not enough ground floor properties. I have a zimmer frame and walking stick. I dont want to move but my health and my anxiety adds to my depression. Hoping there will be more ground floor property get built by yourselves or other housing associations in the future thank you mrs iris grimster
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