Review Time
I came here to live in May 2022 following an accident at my previous accommodation where there was no lift at all and my flat was on the top floor and there were only stairs to get down to the ground floor. South East Coast Ambulance Service then submitted a report to Medway Council/Housing and Social Services to say I needed somewhere that had a lift I had never heard of Housing 21 before or even Prospect Place. I then proceeded to read about the development on Housing 21 website and I have to say it sounded a great place for over 55’s with lots to offer. So I then proceeded with a viewing of the potential flat and it all looked ok except for no balcony which I was not overly happy about as I had a lovely balcony at my previous accommodation. The sign up process then began and move in took place on May 29th 2022As the days and weeks went on I thought ok and as I was still settling in I thought it’s too soon to form an overall impression of here. However as the months progressed I began to form the following impression which has only up until now and I’m sorry to say it continues to not be what I had hoped it would be.There is Anti Social Behaviour, Bullying and Harassment which management are trying to resolve by holding regular meetings but determined individuals here make it hard for this to happen and I personally feel it will be hard to change due to determined individuals to prevent any sort of quality of life possible here and also make you feel like your face doesn’t fit here at all.Rent and Service Charge here is reviewed annually and it seems to keep on going up and not going down unfortunately which means some very tight budgeting of money by us living here to ensure we are still able to afford the increased amount. Meetings are normally scheduled to discuss the proposed increase but if you’re unable to attend due to being unwell etc you lose out on this opportunity.The advertisement on Housing 21 website I feel needs reviewing and updating as it doesn’t seem to have been updated in a while.When you report repairs here it seems like they take a while to resolve and contractors to attend but I suppose they are placed in some sort of priority order I have no idea. I have since living here had personal experience of a repair that did seem to take time to be sorted.Housing 21 I have read is 60 this year and although that is good I have never ever heard before of Housing 21 so 60 years but I have never before 2022 heard of Housing 21.I personally don’t feel comfortable living here and I’m doing all I can to rectify this do I can have some quality of life again but due to a group here of very determined individuals they are making that impossible not just for me but several others here too.There is an onsite Cafe here which is open from 08:30 until 14:30 which is open Monday to Friday and occasional weekends.It’s a shame as the location of this development is good and it’s a shame that it can’t be the same for the overall atmosphere being ruined by some very determined individuals who make you feel like an inconvenience and to make you feel I don’t belong here my face truly doesn’t fit and this is upsetting.I would say to anyone considering this development as a potential place to live seriously consider all your options before making any final decision.Also you do have to be very careful here about what you say and to who because although someone will you can tell me anything and it will remain confidential it never does and it’s soon spread all around the building.The only Housing 21 development I’m aware of that has no Anti Social Behaviour etc is the Bellephoron on Rochester Riverside and if I could live there at least I could enjoy quality of life for the first time which I’m certainly not here.The on-site care provider here provides I have to say an excellent care package if that is what you need.Thank you.
Lack of or no transparency especially in the tenancy management. In so far as empathy towards the tenant this is non existent!!! Preferred contractors are questionable in all aspects of the quality of workmanship and costs. Rentals and associate service charges beware. V
My wife and I moved into our one bedroom flat at Seagrave Court, extra care community in April 2023. We immediately regretted not having made the move earlierPrior to moving in we paid a visit to Seagrave Court. On that occasion we were warmly welcomed by the resident ambassador Joanne. Joanne immediately made us feel at home. She explained and showed us what life was like at Seagrave Court, the dinners, dinning room, activities, lounge, bistro, laundry gardens and her own flat. Everyone we met from managerial staff, other residents, carers, activities coordinator and cleaners, were all positive, friendly and welcoming. The decoration within the court itself creates a pleasing calming and relaxed atmosphere. Nevertheless, you can always hear laughter, see smiles and hear "how are you today"The managerial staff are superb, so caring, helpful and supportive. Even in trying and stressful times, I have seen real professionalism being exerted by the managerial staff. My wife and I feel safe, are thankful and can sleep easy knowing we have such supportive back up 24hrs a day. On the one hand you could say we are just a community but on the other hand and much nearer the truth, we are one big extended family. We highly recommend Seagrave Court.
H21's office staff do not seem to be able to control the environment properly. Residents seem to be at each other all of the time. Eggs thrown at Residents doors, glued locks to flats and other things. Some Residents moan that they don't always feel safe and the security doors have been known to be broken, so anyone can come in.People in this building are vulnerable and should be looked after properly
Since moving into Charles Watson Court twelve months ago I have to say, that I have had no reason to complain. Having had experience in my past employment as a maintenance manager of a group of residential homes I appreciate that you can't please everybody all the time, and have to accept that things might not always meet your expectations, but can usually be solved through discussing the situation with management. The problem ref mobility scooters is one H21 has to come to terms with, as more aged people are giving up their cars for many reasons. I feel that in the future if the problem is solved can help to attract more residents to H21 accommodation.Regards Bryan.
I am not a new resident I am the person who sold the flat to the new occupant the flat belonged to my mother and I can say that Housing 21 made a stressful time a lot worse if not for Sarah at Bluebell Gardens being helpful I do not know where we would be. Your head office were no help at all. Also I think as a company you should realise that not everyone has the facilities to be on line and need the paperwork sent by Mail old fashioned I know but sometimes necessary this was not the case with Housing 21 it caused a lot of running about backwards and forwards to Bluebell to get paperwork from Sarah as I am in my 70’s myself a lot of running around for me. I give 1STAR because it was a nice flat but NO STARS for for how business is run as you can see they cannot not even get relevant information of who lives in the flat.
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