Review Time
Reported a resident at the court where my Mum lives for anti-social behaviour, nothing done, yet I was promised that this person would receive an anti-social behaviour warning for their continual hatred & aggression towards my Mum. Minority of the residents are nasty, selfish & 2 faced. Area Manager is useless. This company does not care about their residents, as long as they are getting the rent that's all they care about. Disgraceful company.
I have just passed 6 months at Ebbage Court and it has been a great experience for me as I enter a new chapter of my life. The manager Doyin has been very helpful with me, answering my questions and also giving very good advice. All the tenants that I have met have been friendly, giving me tips and chatting with me when they find out that my accent is from Trinidad & Tobago.
PROSPECT PLACE AND HOUSING 21 HAS A MEETING ONCE EVERY SIX WEEKS TO DISCUSS THE ANTI SOCIAL BEHAVURE THAT IS GOING ON BUT NOTHING EVER GETS SORTED THIS PLACE IS NOT A PLACE TO LIVE AVOID ANY HOUSING 21 COMPLEX.YOU CAN READ OTHER COMPLAINTS THAT SAT DO NOT LIVE AT HOUSING 21.I AM STILL WORKING WITH OTHER PEOPLE TO GET MY SISTER OUT.HER HEALTH IS DETERIATING MORE AND YOU DO NOT GET ANY HELP FROM PROSPECT PLACE OR HOUSING 21 AS THEY DO NOT CARE ABOUT THE ABUSE OR ANTI SOCIAL BEHAVURE. IF BULKY ITEMS ARE DUMPED IN BINCHAMBER OR VANDALISUM IS DONE THEY SAY THHEY WILL CHARGE ALL RESIDENTS FOR DISPOSAL AND REPAIRS, THIS IS NOT FAIR ON OTHER RESIDENTS DUE TO PAY FOR SOMEONE ELSES RUBBISH OR VANDALISUM.
I have just left Chindt Court,the scheme was overall very good,but problems with tenants and anti social behaviour led to me to leave ,one tenant was moved within the scheme despite 26 neighbour complaints,the tenant is still living there,I reported it to the LHM,but no action was taken.I left feeling quite vulnerable and disappointed I wasn't listened too.
Since moving into Charles Keighley Court, Wimborne our housing manager, Yvonne, has been nothing short of amazing. She is always there to help, nothing is too much trouble for her. I believe she needs some sort of recognition so I am writing this review.
I am not happy were I live it is not a place to live. There is to many problems here.I was put in Prospect Place by the social services not given my oppotunity to say were I live. They looked at 3 properties on homechoice and turned them down without me seeing them.I was told I will have to stay here until I am in my box.The staff in the office do not care and when you tell them to keep it confidencail they talk to that person and it come back at me.I wish things can get better but it has been going on to long, nothing will change.I am not happy in this place I live as it is not good.You have a lot of problems here, such as knock down ginger, people trying you door handle to get in, anti social behavior, eggs or gluing your lock.You have to keep your door locked to feel safe and be like a prisoner in your own home.Housing 21 do nothing about it. There is no using complaining about it as nothing changes.The service charge is discusting . The price we pay £114 per month and it is going up again in 2024.With the cost of living I have to try and budget my money. With this charge I have less money to by food.I would not recommend anybody to live in this place is not a friendly place to live, The repairs are not done quick enough and you have to wait 2-4 weeks as have been told they need to have 20 repairs before reporting.There has been a lot of vandalism here with security doors getting damaged and it took over 4-5 weeks to get dealt with.I feel isolated, trapped and not a human being because of all the trouble here.I have more health problems than when I moved here with.There is not much to do here except being indoors.Your face has to fit.Housing 21 is for over 55yrs old, you don't get a choice to were you live when social services are involved.They put you in this place and don't care what you want.Where is my human rights to choose to we're I live.I can cope outside in a proper world, I do all my bills and cope with money I just need a little help with my disability. The social workers mess up your life and just put you we're they want when you are 55yrs old.The only good thing at housing 21 is the care plan.
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