Review Time
have lived here a number of years and find my home to be relaxing as i can have my flat decorated exactly as i want so i did settle in quite quickly.there is a communal garden which a few of us keep plants updated and watered so is always nice for everyone to sit and relax and have a chat,not being able to smoke outside is a nuisance for those who do smoke as if your all sitting having a gab you have to go all the way back to your flat to have a cigarette and it ruins the conversation.there are quite a few activites for everyone to join in should they wish like bingo,quizzes,carpet bowls and housing 21 are always open to suggestons for new ideas though not all excepted.the new bistro has been brilliant for us who live here as if you have problems cooking or fancy a snack they will bring it to your flat for you and the food is always delicious.on the down side small things need addressing as the gardeners who do the complex and communal gardens can be lax and dont always keep these areas to standard ,they come once every 2 weeks and if they dont turn up the gardens mainly grass and bushes and edges become overgrown very quickly which can cause accidents especially tripping on the long grass this is very annoying especially when trying to keep it tidy by residents who have difficulties them selves.like any compleex people dont always see eye to eye but these are normally sorted out peacefullt by the manager and assistant manager who will always listen to any issues the manager keeps things running and the place is always clean ,the assistant manager ben is very people freindly and will always give any one his time and is a brilliant listener a true angel to the team .finally the care system is good and so you always feel safe and have emergency buttons and cords,the only thing i really disagree with is the fact that it is not secure enough or safe enough for dementia patients as the illness can deteriate so rapidly there is not a big enough care people to watch out for their problems.
I have lived in a Housing 21 facility for the last two years and I regard it very highly. It is clean, well maintained and comfortable, with a pleasing decor. As I'm a wheelchair bound amputee I have found the management and staff very helpful.
I came here to James Horrigan Court for the first time 6 months ago and as soon as I walked in I felt safe and secure.The staff are so helpful and cheerful. They have helped me gain more mobility and independence. There are lot of activities to get involved in. Also the other residents have helped me settle in.The whole complex is kept very clean and tidy. The gardens and courtyards are also well kept.
On moving in day, didnt feel I had a proper guidance of where everything was on site. Really impressed with Filey Fields Court building, facilities and staff.Flat is spacious well presented, clean and comfortable. My daughter is pleased that I have company if I want to and wont be lonely. The restaurant is excellent for him to have hot meals during the day and I know that staff are there for him if needed. Staff are very helpful and the range of activities that are on offer are brilliant. Would highly recommend.
Everyone was so welcoming and helpful. We had a problem with a smell from the shower, we had to unblock the drain, it was full of waste excrement. The toilet didn't flush very well,a kitchen cupboard was put in which didn't fit straight and we had trouble with the patio doors lock, we also had trouble with ants coming in from the windowsills near the patio doors due to large cracks underneath. The doors were sorted when we notified them, but the other things we sorted ourselves with help from the family, our daughters also tidied the garden from weeds to make it more welcoming. We were concerned when we were told that we owed rent as we had paid for June and July in advance. But once everything was sorted we were very pleased.
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