Review Time
I recently reached out about a used luxury car, and the representative on the phone was extremely rude. Despite clear damage visible in the photos, he insisted it was just dirt. When I inquired about the leather on the dashboard that appeared to be lifting, he confirmed it was bubbling, but when I asked if they would repair it, he simply said, 'the car is 10 years old, so no.' This is supposedly an approved dealer for luxury vehicles, and the car is priced nearly at 100k. I found his attitude completely unacceptable. I won't be contacting this dealer again.
I recently contacted a dealership regarding a used luxury vehicle and was met with an extremely rude representative. Despite clear evidence of damage in the photos, he insisted it was merely dirt. When I inquired about the leather on the dashboard, which was visibly lifting, he admitted it was bubbling but dismissed any repair, stating the car was too old. This supposed luxury dealer, with a high price tag, displayed an attitude that was absolutely shocking. I will definitely not be reaching out to this dealership again.
I appreciate the outstanding customer service I received. Having worked in customer service for many years, it takes a lot to impress me, but the team truly exceeded my expectations at every stage, both before and after my vehicle purchase. Special thanks to the representatives for their remarkable service.
I had previously been dissatisfied with a dealership due to poor service and attitudes. However, after taking my vehicle in for service, I noticed a significant turnaround. The customer service improved dramatically, and the technician was incredibly knowledgeable, quickly identifying and resolving the issue while providing a loan car. Kudos to the dealership for addressing past complaints effectively. Five stars well earned!
My experience with a luxury car dealership was nothing short of remarkable. The representative was friendly, courteous, and professional, patiently addressing all my questions and ensuring the vehicle was a perfect fit for me. There was no pressure or pushy sales tactics—just an honest, genuine approach. The collection day was memorable, and the reveal of my new vehicle was truly special. I have no doubt that I will return and highly recommend this dealership.
From the moment I arrived at the dealership, I received a genuinely warm and friendly welcome. This was my second visit, and the representative made everything so easy and enjoyable. I look forward to my next visit; the entire team has provided a perfect experience.
After two months with my new vehicle, I've faced significant issues, including four weeks in the dealership for service. Despite promises from management for timely communication, I've received none. The service team has been unresponsive, and I have had to chase for updates. This experience has been disheartening, especially given the prestige of the brand. I feel let down as a customer, and my excitement about ownership has been diminished.
Having purchased two vehicles from this dealer before, I had high expectations when I decided to buy another without seeing it in person. Unfortunately, the reality was shocking. After placing my deposit, I was informed the vehicle failed its inspection due to two needed tires, despite claims it had just been serviced. Upon collection, I found numerous issues, including a broken engine cover and a filthy air filter. Most concerning was the rear seat belt, which had mold—something that should have been caught during a standard check. The ongoing issues with the climate control system have also been frustrating, with no resolution after several weeks of back-and-forth communication. My trust in this dealer has been completely shattered, and I cannot recommend them.
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HR Owen is Britain's leading luxury motor dealer, and the world's largest retailer in Rolls-Royce, Bentley, Lamborghini and Bugatti brands.
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