i-bidder.com

2.3
2.3 Based on 201 reviews

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product....

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Average Rating

2.3

/
5

201 Reviews

5 Star
28%
4 Star
5%
3 Star
1%
2 Star
3%
1 Star
62%

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Review Time

Jackie Smith
Person helping was understanding to my…

Person helping was understanding to my problem in letting me make him understand.

5
Date of experience: Jan 04, 2024
Lorelei Cook
Lost my £200 deposit

Lost my £200 deposit. Be very wary of using this company. Don’t trust them with your money.

1
Date of experience: Jan 01, 2024
BlackD3athHD73
Auction is fast

Auction is fast , prices are great and I've bid for items successfully

5
Date of experience: Dec 14, 2023
No dispute resolution or support offered. You bid and win one product but receive a different one.

I used i-bidder, I bid and won a "UGREEN 140W Laptop Power Bank Fast Charging 25000mAh Portable Charger with 3 Ports USB C Power Bank External Battery Pack Compatible with Dell, HP, ASUS, iPad, iPhone 15, Galaxy S23, iWatch, etc Total RRP £131.51".I paid £41 to International Auctions Ltd (Huddersfield) for the UGREEN Powerbank and received a different powerbank (RRP of £22) within the box of a Ugreen powerbank.Clearly, the product I received does not match the description of the item I won and paid for. I contacted the auction company, which refuses any responsibility and my request for a refund. They say it's my responsibility, and that I should have checked if there was a Ugreen powerbank inside the Ugreen box before bidding online. I think this is just nonsense! I, therefore, contacted I-bidder, which does not provide any support. Their template email, which they sent me, says: "Please note that i-bidder.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer. Furthermore, we are not a party to the contract for sale and purchase entered into between you (the bidder), and the auctioneer and we are not a governing body. In addition, when a dispute arises, we are not able to act as a mediator or arbitrator for a dispute."I think that if you have a similar issue with any action company on i-bidder, you must go to the UK small claims court. Next time, consider eBay instead! Unlike i-bidder, eBay has a resolution process in place. I-bidder does not provide any support in this matter.

1
Date of experience: Dec 13, 2023
Lorelei Baker
Aggressive and Rude

I bid online for a car, it stated that reserve was not met, then received email saying congratulations you have won the bid. I went to the bank to do a bank transfer and was advised that I needed to due further due diligence as the transfer was £240k and the reviews showed the company owner was previously involved in fraud on cars. They asked numerous questions which got me doubting. I asked Capital Asset Auctions for an inspection of the car and transfer would be made whilst i was on site, they refused, I then asked for pictures of the car showing Vin number and V5 documents which I was advised that they could not send and would email me HPI, I was advised to be careful especially with the owners back ground. Following further online checks and reviews from others I decided to cancel as this option was available, they agreed to cancel however sent the most aggressive emails and an invoices requested for £48K. They threaten to take me to court. Following advice from my solicitor I decided that i would not pay the invoice and go through the legal route. Reading all the reviews I am so pleased that I chose to cancel. Next day i-bidder blocked my account, yet they should be the ones that should be doing all the due-diligence and Nor expose innocent people who work very hard to earn their money!

1
Date of experience: Dec 07, 2023
Willy
Lot 5220

Don’t answer phone and asks you to email, then when you email about a lot that is due to finish they don’t reply!

1
Date of experience: Nov 27, 2023
Paul
Rip off - Undisclosed charging when you register

Rip off - When you register to bid they debit your card without telling you. Worse they seem to do it every time you register. Its not a lot but its just plain wrong.To be fair the platform is fine provide you accept that what you bid on might be broken or missing parts etc, its a conventional auction, its not eBay!Safest sticking with auction houses close to you that way you can often inspect the items before you bid on them plus you can collect.It still gets 1 star because of nicking money off your credit card when doing a check on the card without warning you - not sure if that is even legal!At least other companies put it back.

1
Date of experience: Nov 18, 2023
Bianca Sanders
H&F Auctioneers, Fordham, cambs.QTerrible customer service.

Terrifle customer service.DO NOT BUY FROM THIS COMPANY.I REPEAT DO NOT BUY FROM THIS COMPANY. H&F Auctioneers I bought an Iveco Daily 50C15 tipper from these H&F Auctioneers It was graded2 when it should have been a grade 3. In general the van had severe corrosion and had been used for transport a very corrosive material.It was actually illegal on the road as it needed 5 new tyres immediately and had 1 puncture on an inside rear pair of tyres.The bottom securing bolt for the front damper had sheared and the damper was left dangling. The hand brake was slackened completely off and ineffective - there were no brake lining on the nearside rear parking brake. The disc pads on nearside rear were completely worn away and backing plate was worn away to 1mm or less in places. The nearside rear braked caliper had sheared on 1 mounting point and was swinging freely. It could have grabbed and rotated ripping out all brake pipes and hence all braking. The 2 members supporting the tipping body were 3/4 corroded through, and repaired usuing polyfilla or similar. If I had used the tipping mechanism with a full load the tipping body and load would have sheared off.The Auctioneers treated me with contempt for trying to get a refund and offered £139 compensation. The new tyres alone to make the vehicle's tyres legal were £400. There were many minor faults central locking not working, rear tail light not working. Driver's door not latching. Electric windows not working.It is basically scrap and no way a grade 2.To reiterate DO NOT BUY A VEHICLE FROM THIS AUCTION SITE.H&F Auctioneers,,at Fordham, Cambs The platform i-bidder is independent of the Auctioneers and not reflected in this review.The Auctioneers H

1
Date of experience: Nov 01, 2023
Amadeus Bell
Good fast and efficient delivery

Good fast and efficient deliveryWell wrappedSo easy to do business with this from. Happy to recommend

5
Date of experience: Sep 27, 2023
Cecilia Reed
Great company to work with

Great company to work with. They value their customers and their service is second to none. I'm a regular customer.

5
Date of experience: Sep 15, 2023

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