ioutletstore.pt

3.3
3.3 Based on 41 reviews

Loja de Recondicionados ou Semi Novos Apple com Garantia até 3 Anos...

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Average Rating

3.3

/
5

41 Reviews

5 Star
54%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
39%

All Reviews

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Review Time

Obmar13
Extremely disappointing service

This has been the most disappointing service I have ever encountered. It seems the staff is completely unprepared, especially the representative handling calls, who was quite unprofessional. I dropped off my phone for repairs on 25th November 2025. The initial interaction was smooth, and I was informed about the actual issue with the phone. I agreed to the repair fee and was told it would be ready in two days. However, after three weeks, I received a call asking for the password, which was frustrating. The representative was rude and seemed unorganized, failing to recognize me even after our recent conversation. When I tried to provide the password over the phone, she insisted I email it instead. I eventually got through to her, but her attitude was still lacking. After several follow-ups, I was told the phone was being charged and would be ready soon. However, I continued to receive vague updates and no follow-up calls. Finally, on 19th January 2026, I went to pick up my phone, only to find out it couldn't be repaired after all. This entire experience has been extremely frustrating, and I would strongly advise against using this service. I even suggested to the staff member that he should seek work elsewhere, as this company seems to hinder professional growth.

1
Date of experience: Jan 20, 2026
Bubba
Terrible service experience

This has been the worst service I've ever encountered. It feels like the staff is poorly trained, especially the representative who handled my calls, who was quite unprofessional. I dropped off my phone for repairs on 25th November 2025. Initially, the interaction with the representative was smooth, and he even called me the next day to explain the actual issue with the phone. I agreed to proceed with the £80 repair fee and was told it would be ready in two days. However, after three weeks, I received a call asking for the password, which was frustrating. The representative was rude and seemed disorganized, failing to recognize me even after our recent conversation. When I tried to provide the password over the phone, she insisted I email it instead. I eventually got through to her, but her attitude was still lacking. After several follow-ups, I was told the phone was being charged and would be ready soon. However, I continued to receive vague updates and no follow-up calls. Finally, on 19th January 2026, I went to pick up my phone, only to find out it couldn't be repaired after all. This entire experience has been extremely frustrating, and I would strongly advise against using this service. I even suggested to the staff member that he should seek work elsewhere, as this company seems to hinder professional growth.

1
Date of experience: Jan 19, 2026
Art Powell
Extremely poor service

I had a terrible experience on 19th November when I purchased a device. The website claimed it would arrive in five days, but as of today, 27th November, I still haven't received any updates. My emails go unanswered, and their phone number isn't working. I'm at a loss for what to do, as the order status still shows as in process. It's incredibly frustrating. I recommend buying from other platforms instead.

1
Date of experience: Nov 25, 2025
Joy Brooks
Fraudulent practices

I encountered a scam when I received a faulty item and was asked to return it at my own expense. Thankfully, I opted for tracked delivery. However, they claimed to have received an empty envelope, leaving me to deal with the post office for a claim. This situation is absurd! I plan to report this to my bank and the postal service to expose their fraudulent activities.

1
Date of experience: Nov 13, 2025
Patrice
Delivery issues and poor communication

I ordered a device from a seller on October 7, 2025, expecting delivery within eight days. However, as of October 23, my order still hasn't arrived, and I've received no responses to my multiple emails. I'm anxious to know when my order will be delivered, as it's been nearly a month. Although I finally received the parcel, the communication throughout this process was disappointing.

1
Date of experience: Oct 07, 2025
Bubba Barnes
Horrible service experience

I regret not checking the reviews before making a purchase. The service has been awful; they don’t confirm payments promptly, and reaching them is impossible. I genuinely wish I hadn’t made a purchase from them.

1
Date of experience: Apr 03, 2025
Anderson
Unjustified negativity towards the company

The negativity surrounding this company seems unwarranted given the deals they offer. I am very satisfied with my purchase and would recommend them.

5
Date of experience: Feb 25, 2025
Tallulah R.
Delayed order and communication barriers

I ordered and paid for a device but have yet to receive it. As someone who is profoundly deaf, I struggle to communicate via phone, and my emails have gone unanswered.

2
Date of experience: Feb 06, 2025
Cathy Parker
Order not shipped after a week

I placed an order for a phone on January 4th, and as of today, January 13th, it still hasn't shipped. I've received no responses to my emails, and there's no contact number available.

1
Date of experience: Jan 13, 2025
Taloce11734
Scammers at work

I bought headphones from this seller, which took about 20 days to arrive. They turned out to be used, which was not mentioned on the website. The quality is terrible, and when I tried to return them, they refused. I'm now seeking help from the police and my bank to recover my money. Avoid this seller at all costs.

1
Date of experience: Jan 08, 2025

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