Review Time
I was impressed by the professional protocols in place. A trouble ticket was opened on a Sunday - a followup was initiated on the opening of business on Monday, and issue resolved in a business timely matter. I am impressed with Shawn's follow through with us.
It is an apt service for small businesses- very easy to get started, was a bit confused on how to set up everything esp text registration and would give 5 stars if they set up an onboarding call for new clients as part of the start up process. They do have guides posted - but it could be written in a simpler manner. Quality of calls and text messaging is great. I was able to set up 1:1 cal, the rep was great! Once initial set up was done correctly - it is very straightforward and easy to use. Highly recommend the service.
iPlum a helpful Google Voice alternativeI chose iPlum for my mental health business's phone solution as I am moving away from Google. I love their focus on privacy and security. I especially love the ability to have secure texting for my clients. My experience has been very positive and I will recommend them to others.
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