Review Time
iplum was really easy to navigate and is perfect for me since its HIPAA compliant. I had a question and the customer service team was able to help quickly. Overall it was a very smooth transition from my old phone provider, and I got to keep my original number!
We were so excited when we got our company phone number (833) HAPPY FL! After 3 years of service and on time monthly payments our account was abruptly dissolved on the day that Iplum took our monthly payment and began blackmailing us for more and more money in order for us to try get our phone number back that is on our vehicles, our sales information, our business cards, are advertising, our websites, all of our social media, etc. They ignored our requests for clarification of why they would do this to us and kept sending us messages that we had to pay more and more money saying they would reinstate our account and every time we paid more money we realized it was a lie. At one point they said that they shut off our service because we initiated a chargeback. Obviously that is not true. We even consulted with our bank to make sure and they confirmed that there was no charge back and that Iplum was blackmailing us. Finally I just gave up because we had lost a lot of money and company time because we had been without a phone and unable to conduct business for over a week and Iplum was still telling us they would reinstate our phone if we just paid more money. We are now taking more money away from our business to try and remove the phone number from everything and contact all of our clients all over Florida and tell them what Iplum did to us explaining why we no longer have a phone and that is why we couldn't conduct business. Iplum is still messaging saying that they will give us our phone service back if we pay more money but we aren't going to do that. Instead, after we have calculated all the money we have lost from their unethical illegal business practices we will make sure we are compensated by iPlum for all of our losses. I would pick a different company for your phone service because it is very important for the future of your business that you only do business with ethical companies. Our phone number was very important to us and a big part of our company's brand. We are devastated that iplum did this!Reply to iplum response:As discussed, That is a 100% lie. Our phone service hadn't been working correctly for several days before you shut off our business's phone completely on June 5th and took my payment out of my account with no problems on the regular payment date June 6th. And per our agreement and the law, you are required to notify us in advance before you shut off our phone service halting business operations and giving us no way to access our account or retrieve our ongoing text message conversations or our saved voicemails and contacts; in addition to not being able to send or receive calls or texts from our current and perspective clients anymore. And as discussed, you are responsible for all damages to my business and all costs incurred as a result of your unethical and illegal actions that you are coincidentally continuing to accumulate by fraudulently saying that our credit card was fraudulent. Please refer to our last email refusing your offer, after you realized you would be unable to continue to extort more money from us, to refund us for all of the extra money you made us pay to try and keep our phone number while you were lying to us and saying that you would reinstate our account but instead kept demanding more money. We don't do business with unethical companies and you owe us a lot more money than that..
I’ve been using iPlum for several months now, and I can’t say enough great things about it! As a professional who needs a reliable second phone line for work, iPlum has been an absolute game-changer. The call quality is consistently clear, texting is seamless, and the app is incredibly user-friendly.One of my favorite features is the ability to separate personal and business communication without needing a second device. The voicemail and auto-reply features are also super helpful, and I love that it’s HIPAA-compliant—perfect for anyone in healthcare or mental health fields.Overall, iPlum offers exceptional value, dependability, and peace of mind. Highly recommend it to anyone looking for a professional and secure communication solution!
After some initial frustrations with the text approval process I contacted customer service and the gentleman on the phone was kind and helpful and things processed faster than anticipated after that. Lesson learned to reach out for support with iPlum. So far I am enjoying the separate ring tone for the iplum app from my personal number and everything I need to stay in touch with clients is easily accessible through the app. Clients just text and call without any app on their end. It is the easiest to use HIPPA compliant phone service I have had thus far (I've used 2 others previously).
I started using IPlum to help with my HIPPA compliance and I have been enjoying it. The app is easy to use, I can send and receive text messages without worry that the information will not be safe. The voicemail component is very easy as well as I can use specific recordings to serve my business. The onboarding was fast and easy. The customer service is great though I did not have to use it often.
I am kicking myself for subscribing to Iplum for a year before trying it out first. I took a leap of faith because I've heard from my colleagues that this is a good yet inexpensive phone service. I went ahead and paid for the year because I was porting my business number and it made sense at the time. But WOW! I have never gotten so many spam calls in my life. Other times, I get phone calls but there is no one on the other line. This has turned out to be a nightmare. Now I can't tell if there is an actual client trying to reach me or if it's just a spammer checking the number. Very disappointing and of course there is no refunding by Iplum so I'm stuck paying for this terrible service for another year. If you're not into spam, I would stay away from this company.
I transferred my phone number from another service provider to youThe process was clear and pleasant. I received a lot of help from the staff through detailed emails including registering for text messagesI felt like the staff really cared about my success
The iPlum support team pulled off a last minute migration from Skype (which was EOL) and that was really important since it's a number I had been using for 15+ years. They've been fast to respond to other things we needed help with. Off to a great start!
I had a great experience with Joel M. at iPlum! He was awesome — we got straight to the issue without any unnecessary back and forth, and he had it fixed within seconds. It was fast, efficient, and stress-free. Definitely one of the best customer service experiences I’ve had. Thank you, Joel!
Claim your business profile now and gain access to all features and respond to customer reviews.
thedogmomstore.com
carsbyhasager.dk
jackwinncolor.com
wishlistmember.com
ballarddesigns.com
surfturf.co.uk
taxdefensenetwork.com
socialboost.co
rocketgrip.com
lireka.com