Review Time
As a therapist, I needed a HIPAA-compliant voicemail. I found this service recommended online. It works perfectly for clients to leave secure messages. I also use the texting feature occasionally, and it functions well. Every call to my number is a client, allowing me to keep personal and work calls separate. It's reasonably priced, and I plan to remain a long-term customer.
I’ve been using this service for a few months now and have had a positive experience. The interface is straightforward, and I haven't encountered issues with calls or texts. It took a few days to get registered for texting on my new number, but they were transparent about that.
I was looking for a HIPAA compliant phone and text system and couldn't be happier with iPlum. It's easy to use, affordable and has more than enough features for me. iPlum offers tons of information on set up and use, even for someone who isn't a tech expert. I'm so happy I found iPlum.
I am so happy I found iPlum. I was really struggling with enforcing boundaries between my professional and personal life and iPlum really helps me with that! I love that I am able to let my clients know that their texts and voicemails are going to a HIPAA compliant number too! I am thrilled.
1 Star - Consistent Service Failures and Poor SupportWe experienced persistent technical failures, including dropped calls, incorrect caller ID displays, and calls blocked as spam. Despite weeks of troubleshooting, iPlum failed to resolve these critical issues, significantly disrupting our operations, it's been a month, they wont refund our more than $100 spent and our service still doesn't work, I've contacted the authorities /regulators. Would strongly advise avoiding this provider.Edit;iPlum has asked for another chance to make this right. I've decided to entertain their proposal of refund and reattempt, for a week's time to see if they're service now works as advertised. If it works, they will regain my business and I will pay them monthly as what's right is right. Cheers to iPlum. Let's see if we can make this work. To follow up.
As a small business owner managing a remote customer service team, I needed a way to provide everyone with a professional business phone line—without the complexity or expense of traditional VoIP hardware or call centers. iPlum exceeded my expectations.What I value most is how simple it was to get started. I assigned numbers to my team members in just minutes. They can use their own devices—whether it’s an iPhone, Android, or desktop—and still present a professional image with a dedicated business number. Calls, texts, and voicemails stay completely separate from their personal lines, keeping everything organized and secure.The call routing and voicemail features are excellent. I’ve created call trees so customers can easily reach the right department, and the voicemail-to-text feature has been a major time-saver. The customizable call flow settings give us the flexibility we need.From a management standpoint, the centralized admin panel is a game changer. I can oversee users, review activity logs, and make updates—all without needing IT support. Billing is straightforward, and we’ve actually saved a significant amount compared to our previous provider, which offered fewer features.One of the most impressive aspects has been reliability. We’ve had zero downtime, and call quality remains consistently high—even during busy periods. That’s not something I’ve always experienced with cloud-based phone apps, but iPlum has been solid.Finally, the customer support team has been outstanding. I had a few questions during our first week, and they responded quickly with clear, helpful guidance.iPlum is one of those rare tools that just works. It’s powerful, flexible, and incredibly cost-effective. Whether you’re running a medical practice, a distributed sales team, or a solo operation, this app is well worth it.
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