Review Time
Super poor customer support. They said "only 13.99" a month, but then you have to add-on tons of other fees like security back-up support, HIPAA add-ons and fees just to get TEXTING. When you ask questions or seek support, the responses are super slow and not clear whatsoever. I cancelled my service and wasted $176 because the fees are non-refundable. Dont make the mistake I did
I am a very dissatisfied with the service. I constantly emailed the company for support and how to use the product properly and they did reply. However, I was not understanding and I asked to speak with live support which they do not offer. Plus I paid money for service I could never use, I was told by clients that they were calling me but however, I was never receiving any notification. It sounded like it would be a wonderful service, but it was not for me because again they do not have a live customer support for those who need additional help in properly using the service .
At least I can receive texts for verification purposes, which is why I keep it. Although, I am not happy to be asked to pay extra to be able to send texts. When I call to the US, many times I can hear the person or company on the other end, but they can not hear me and they end up hanging up. This is very aggravating and it happens a lot. It is also the only company I know that charges $19.99 to leave.
I have been using iPlum for a couple of years. As of the changes last year the app has become inconsistent and it takes opening it three times to remain open. Texts don't come through until I look for them after I receive an email that I have one and clients are complaining their calls are not going through. I'll be looking for a replacement service. The irony is they have gotten worse as they have gotten more expensive.
I used the iPlum app for my business phone and disliked it. It was clunky and I couldn't scroll through a message I was writing without deleting it. Also, there is no web-based texting option, which is a pain. Finally, when I requested that my new subscriber port in my number from iPlum, iPlum would not port it out until I paid $19.99. Overall, unimpressed with the app and feel taken advantage of with the porting out charge.
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